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ABOUT SPECIALIST CARS TRING.

Find out more about what we do and our team.

Latest News & Events

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Diesel Technology Informer.

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Yet More Reasons to Buy a BMW 1 Series

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Now Hiring: Service Advisor

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Specialist Cars are proud to Support Rennie Grove Hospice

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BMW i3 Service Inclusive

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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For the Second Year, Local business storms the "Top Track 250" for

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LOCAL GOLFER’S HOLE-IN-ONE HEROICS PUT HIM IN THE DRIVER’S SEAT

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A Gran Day Out!

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Specialist Cars Sponsor Customer Service Award at 2015 Hertfordshire Business Awards

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Tring BMW Showroom Now Open.

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New BMW 1 Series.

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Sunday Times Grant Thornton Top Track 250

Local business storms the "Top Track 250"

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Hiring: Technician

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Where Next?

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BMW XDRIVE.

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Specialist Cars – On the Road to Twickenham

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BMW Specialist Cars Partnerships.

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New BMW 6 Series arrives in March.

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BMW 2 Series Gran Tourer.

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BMW 6 Series.

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More Value From Your Service.

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The New BMW 2 Series Convertible.

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BMW National Events.

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BMW Advanced Safety and Trackstar.

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BMW Golf Cup International.

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Hiring: Retail Sales Consultant

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Explore the New BMW 5 Series and the BMW Range.

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ROAD TAX CHANGES 01/04/2017

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Now Hiring: Collection & Delivery Drivers

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Specialist Cars Exclusive Spring Offers

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Specialist Cars BMW Tring supporting MIX 96.

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Meet the team

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Julian Bourne

Head of Business

Clive James

Finance Director
  • Department Accounts

Peter Jukes

General Sales Manager
  • Department BMW Sales

Steven Gonzalez

New Car Manager
  • Department BMW Sales

Gary Goodricke

BMW Loyalty Manager
  • Department BMW Sales

Mandy Gurney

BMW Showroom Host

Ashley Nugent

Retail Sales Consultant
  • Department BMW Sales

Chard Haesler

Retail Sales Consultant
  • Department BMW Sales

Mark Brimmell

Retail Sales Consultant
  • Department BMW Sales

Gerry Lane

Retail Sales Consultant
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Manager
  • Department Corporate

Steve Harper

Corporate Sales Manager
  • Department Corporate

Rosie Hussey

Service Administrator
  • Department Aftersales

Elayne Flitney

Service Reception Manager
  • Department Aftersales

David Holly

Service Advisor
  • Department Aftersales

Mitesh Bhanderi

Workshop Manager
  • Department Aftersales

Tina Knighton

Service Advisor
  • Department Aftersales

Phil Osborne

Parts Manager
  • Department Aftersales

Akbar Karawalli

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Enjoyable experience, collected at the train station after work to be driven to the garage to collect my car, which had been serviced and cleaned

Service

Problem was remedied without fault. However, the fault wasn't immediately evident so was advised I'd need to agree to pay an additional £75 to diagnose the problem. Which was a surprise though was wavered when I said i'd get another garage to review

Service

Roof rail replacement and brake pad replacement fine. Bluetooth still not working.

Service

The car was serviced to a high standard as you would expect from a high class product.

Service

When I arrived to drop my car off, I was not seen to straight away and when I was seen to, I was advised that my car was not actually booked in and they may need it overnight. I was not too pleased with this level of service.

Service

The staff at Specialist Cars always go out of their way to make you feel that they're trying to help you. They are sympathetic about the high cost of maintaining an older car, and helpful in prioritising work to keep the cost bumps manageable.

Service

The service was completed in the time I had been told, and the vehicle was given a health check, and all the staff I had contact with were friendly and efficient.

Service

Work was carried out quickly and efficiently and my car was returned on time. Staff friendly and helpful. Staff not always available immediately.

Service

Completely disappointed with my car. I only purchased 1 month ago and within 2 weeks I had to bring back into the dealership for £3,000 worth of work to be done. Makes me extremely worried that the car wasn't checked over before I collected.

Service

Completely satisfied

Service

Everything as expected.

Service

I resorted to going to another BMW centre that was out of my way as this Tring could not schedule an urgent appointment for me.I was due to travel on a long journey and was given a two week appointment.

Service

Prompt and efficient

Service

Smooth, streamlined service with no hidden charges.

Service

Arranged an early car drop off at 07:30. Watched staff bimble in from 07:30 onwards and was EVENTUALLY allowed to drop the car off and leave at about 07:55. That is not a half-seven drop off. I had kids to drop at school and a day of operating to do.

Service

The quality of service, contact and environment is second to none. My only concern is that a basic service is a bit more expensive than I would have expected and the cost of a replacement tyre is 30% more than available at my normal tyre centre.

Service

They did what was promised rapidly, on time and at the agreed price.

Service

Everyone from the receptionist, to Anthony in the service department and who ever valeted my car did a great job ad were extremely helpful and polite. It is the first service I have had carried out at Specialist Car Tring, I will be back

Service

Grateful for the support we received for the faulty pump but am not happy with the body work not being secured properly

Service

Long wait to be seen by service desk on arrival.

Service

Good service as always. Had a tyre replaced and had to remind the dealer of the price quoted during my MOT, the initial price quoted and the price initially invoiced on the day was £50 more.

Service

Thought the service was great, and the video was unexpected but gives me good understanding why they have put advisories on certain parts.

Service

I was able to book the service in at an early date. The service was carried out promptly. The car was returned nicely cleaned.The staff were all friendly and efficient.

Service

Second time I have used this dealer. Excellent service both times

Service

Seen at very short notice. New tyre in stock. Dealt with very professionally. Worked on Katie in business area whilst waiting. Car even washed. Could not have expected more!

Service

Everything was done on time

Service

Good standard of customer care as always

Service

Extremely helpful staff meant service request was booked easily. No problems with the service . All very smooth from start to finish.

Service

Everything went very well and to time.

Service

Simply great service on all fronts from the Team

Service

Prompt attention. The video coverage of the car is good. Loan of a bicycle to get home due to road closure.

Service

Service done on time and pleasant surroundings.

Service

Good service, good staff

Service

Very efficient from collection to delivery.

Service

Polite staff. One even waited for a parking space for me and parked my car. Also really like the video sent giving details of the service.

Service

I mentioned about a vibration with my X5. They immediately asked for authorisation of £118. I asked if they could check it out during the road test. They said they could feel a vibration but wouldn't say any more unless I booked it back in for a day.

Service

Car was picked up and delivered back to my home (as I was unable to do it for myself this time). All members of the service team were proactive in their communications (loved the video); polite and showed great customer care.

Service

Work was completed ahead of time, whilst I waited and had the benefit of Wi-Fi and free coffee, soft drinks in a very comfortable environment.

Service

Brake fluid replaced incorrectly leading to brake failure

Service

I was given a figure over the phone for the repairs to the car, which was then discussed and suggested it could be reduced. On completion of work however the figure then increased

Service

All work carried out on time and under warranty

Service

The length of time it took to get hold of the part was unfortunate (and not the fault of Specialist Cars). Otherwise I would have said "Completely"

Service

The team at Tring did everything asked of them in a timely manner.

Service

Service experience from quality staff

Service

From booking , reception to collection a very effective service

Service

Unable to complete the recall work while in the workshop and late notice that car was ready to pick up. Them I had to drive to collect the car at an inconvenient time. Also car not very clean when collected.

Service

Tina was fantastic in her communication and action

Service

They were great, they resolved the problem very well.

Service

Very pleased with my service and quick response.

Service

The Service department personnel are always very helpful, knowledgeable and friendly. The Reception staff are very helpful and welcoming.

Service

I liked the very friendly reception I received and the fact that I had full mot and service done while I waited including follow up video and cleaning and hoovering of my car.

Service

Good and efficient service

Service

Second time in for the problem and it's now sorted

Service

Because the original fault with the auto main beam still hasn't been rectified and have still had no correspondence as to when it will be sorted

Service

I do not feel that the car was prepared quite to the standard expected or that I was given the correct advice regarding the issues with it.

Service

Service good. Bit disappointing when I asked to test drive another car and because my sales man wasn't there and I only bought my car 2 months ago, the guy didn't seem too bothered about arranging it as I wasn't gonna buy.

Service

Service was friendly and efficient

Service

Excellent service all round

Service

It was good of BMW to offer a end of term service for the car.I would of been completely satisfied if the car was properly cleaned after the workwas done which it was not.

Service

It was a long wait without a cup of coffee to pass the time. A fault that I asked to be investigated was never completed and I did not get any feedback although that was partly my fault as I forgot to ask about it before I left.

Service

Staff were polite and efficient.

Service

As always the service was prompt and efficient, plus nothing is too much trouble

Service

Great and friendly service

Service

Quick, efficient and friendly

Service

Hassle free.

Service

Also excellent service at BMW Tring

Service

Professional and helpful from start to finish

Service

Would have been completely satisfied if a car had been available so I didn't have to drive such a long way.

Service

Excellent service as always. Able to book a prompt appointment for a replacement part (wing mirror indicator light) which was under warranty. Friendly staff when booking in and of course the free coffee while you wait is always an excellent addition!

Service

Upon arrival I was told I needed to sign a disclaimer for fitment of my BMW M Performance exhaust, despite this being a part listed in the BMW catalogue. Upon receipt of the car and driving for a while I have noticed a faint knocking noise.

Service

We had a problem with a faulty tyre valve which your service department sorted out for us without delay. Grateful for this as we had a long journey to make the following day.

Service

All aspects extremely good.

Service

My car went in for a service and to have the wheels changed over but it turned out a service wasn't needed because of the low mileage and so they suggested deferring it but replaced the things that were necessary like the brake fluid and wiper blades

Service

The team is fantastic. They looked after me and kept me updated. They addressed all the problem and the whole experience was hassle free

Service

Excellent service by Mark Wilson - met all our needs

Sales

Mark was very helpful and not pushy at all, gave us the information quickly and was very efficient with replying to our questions and emails.

Sales

The collection of my car was far from smooth as the first car I ordered got damaged as part of the PDI and another car was order from the factory however, the dealer was prompt, honest and brilliant at turning this situation around into a great exper

Sales

Gerry Lane in Tring is brilliant to deal with, he listens which is important to me and he made buying my car and choosing options fun

Sales

Jamie couldn't have been any more helpful. Made the process very easy.

Sales

No pressure to buy. Knowledgeable salesman

Sales

Jason tack provided great service throughout the entire process

Sales

I was helped to buy a car I really wanted but didn't think I could afford

Sales

Very helpful

Sales

The attention to detail was excellent. The communication was effective and I felt the sales executive was determined to make it a positive experience.

Sales

From start to finish our contact was first class. He had to contend with a few hiccups from central office but dealt with magnificently. Gerry Lane.

Sales

Specialist Cars based in Tring have always been very hot on customer service and in my experience employing good people, Martyn Holmes being an example of that.

Sales

Excellent level of information and advice from our salesperson. Very good videos at key stages of our purchase.We were offered a better purchase price at another dealership but elected to stay with Specialist Cars because of their outstanding sales

Sales

The experience was at least what I had come to expect form a previous purchase, augmented by additional communication regarding progress of the purchase which was welcome.

Sales

The delivery was delayed for over a week, despite having paid for the car prior to the original date.

Sales

The service provided by Jason Tack and manager was exceptional as they were very professional sales man who assisted and kept me informed of the progress and steps I needed to follow to get the right product choice at the expected time.

Sales

Feel that Gerry listened to my concerns & helped me find the right car

Sales

Very easy service and friendly staff

Sales

the service we received was outstanding

Sales

Paperwork a bit too time consuming

Sales

Great service and excellent car

Sales

Mark and Gary were both fantastic.They found me the perfect car I didn't even know I wanted, and delivered it within my budget. I am over the moon with my new Bmw.

Sales

Everything went so smoothly.

Sales

Excellent Sales professional and good overal customer experience

Sales

Excellent service

Sales

Great environment, great sales person and treated like my business counts

Sales

I feel full credit must go to your salesman, Martyn Holmes - who was extremely helpful. He was never pushy, always returned calls and was always there when needed. He is a great representative to Specialist Cars Tring.