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no reason not to be satisfied
took out an insurance for dents to door panels took the car in and there was confusion on the claim on both parties the matter was dealt with but only after a rather heated exchange would have expected better after the money I spent
Good and timely service and resolved warranty items
As above. As someone who has used you for well over 10 years and recently bought the first new 760 from the dealership, maybe some kind of discount could be applied for future services.
Last 12 years we were given a very personalised service by Mr. David Holy whose Customer Intimacy was excellent. This time we did not feel the same. Product Leadership and Operational Excellence are not the only criteria for Customer Satisfaction!
Everyone is polite and you are always kept informed on what is being done or needed to be done with the car.
Very good customer service
The fault with the ABS/DSC etc has reoccurred since service was done.
There was no-one qualified to work on the problem the car was booked in for. A second appointment was required at another branch.
I have used your garage previously so I assumed, incorrectly that you would know this was a lease car. There is paperwork in the car that confirms this. I was not able to respond to phone calls as I was away with work and this delayed my repair.
With regards to the work undertaken, a plastic cover in the engine was left loose which caused a rattle sound. My husband fixed this rather than bringing back to BMW. It would have been better for this not to have been loose and a double check made.
Fault still remains
Car was fixed in under 24 hours and the valeting was excellent.
As above. I liked the video of their initial investigation of the problem. It's very clean and nice in the dealership and I didn't have to wait.
I had booked a while you wait MOT service, which was done on time. The showroom was a pleasant place to spend my time whilst waiting as well, no complaints at all.
as above plus a lift home without problem
Nothing is to much trouble, helpful service and excellent facilities
My wife was originally asked to pay 300 pounds to change two tyre valves. When I got involved the price went down to 30. This was suspicious.
Car repairs carried out swiftly and correctly
You also fitted new rear tyres saving me the hassle when I returned from holiday, and although could not price match you saved me time and hassle
For the same reason as above..
the quality of the touch up on mirror at purchase could have been better. I have subsequently visited for a warrenty item and the service dept were very helpful.
Alex could not have been more helpful.Well done Alex!
My car has developed squeaky brakes, and I think the handbrake lever travel is excessive. Both were mentioned at checkin, but was told adjustment would cost £40. Not impressed. The fast track 90minute service took more than 2 hours.
Courtesy and professionalism throughout.
The car is usually cleaned after a service, but not this time - and I had to point it out on collection. In fairness, it was done when I took it back the next day. The mileage was incorrectly recorded (need more space - completed under 3 below)
to me the company has the whole focus is wrong the attitude is look at our wonderful computer system rather look at how easy and what great service I can give you because of the system and that is not the case
The service, attention to detail and the deal on offer was truly excellent.
Taken back home, job done very well and communicated to us. Car then delivered to home
I was invited to bring the vehicle in and on arrival I was welcomed and referred to the appropriate department. As my waiting period was about 1 and 1/2 hours I was transported to Berkhamsted and invited to contact you for return to the Centre.
Excellent customer service, timely updates during service.What I loved the most was receive a text message with a link to a personalised video of my car being inspected within 15 mins of dropping it off.
Prompt and courteous!
The whole experience from booking the service, car pick-up and drop was flawless. Staff were very helpful and courteous with the way they dealt with me.
Totally satisfied with the service
A combination of reasons. No contact on the day of the service led to me driving out with tyres that were unsafe; was then given details of the wrong sized tyres; no attempt to contact me for a pick up as promised; the worst car clean I can remember
Once returned, the steering wheel was covered in sweaty grime and grease that I had to clean. It wasn't a good job at cleaning outside of the car with some obvious bits missed, e.g wheel spokes. Positive, they did drive the car back to my house.
See above and add to the fact that the service manager completely ignored all my complaints.
Problem was remedied without fault. However, the fault wasn't immediately evident so was advised I'd need to agree to pay an additional £75 to diagnose the problem. Which was a surprise though was wavered when I said i'd get another garage to review
Enjoyable experience, collected at the train station after work to be driven to the garage to collect my car, which had been serviced and cleaned
Roof rail replacement and brake pad replacement fine. Bluetooth still not working.
The car was serviced to a high standard as you would expect from a high class product.
The staff at Specialist Cars always go out of their way to make you feel that they're trying to help you. They are sympathetic about the high cost of maintaining an older car, and helpful in prioritising work to keep the cost bumps manageable.
When I arrived to drop my car off, I was not seen to straight away and when I was seen to, I was advised that my car was not actually booked in and they may need it overnight. I was not too pleased with this level of service.
The service was completed in the time I had been told, and the vehicle was given a health check, and all the staff I had contact with were friendly and efficient.
Work was carried out quickly and efficiently and my car was returned on time. Staff friendly and helpful. Staff not always available immediately.
Completely disappointed with my car. I only purchased 1 month ago and within 2 weeks I had to bring back into the dealership for £3,000 worth of work to be done. Makes me extremely worried that the car wasn't checked over before I collected.
Everything as expected.
I resorted to going to another BMW centre that was out of my way as this Tring could not schedule an urgent appointment for me.I was due to travel on a long journey and was given a two week appointment.
The quality of service, contact and environment is second to none. My only concern is that a basic service is a bit more expensive than I would have expected and the cost of a replacement tyre is 30% more than available at my normal tyre centre.
Smooth, streamlined service with no hidden charges.
Prompt and efficient
Arranged an early car drop off at 07:30. Watched staff bimble in from 07:30 onwards and was EVENTUALLY allowed to drop the car off and leave at about 07:55. That is not a half-seven drop off. I had kids to drop at school and a day of operating to do.
They did what was promised rapidly, on time and at the agreed price.
Grateful for the support we received for the faulty pump but am not happy with the body work not being secured properly
Everyone from the receptionist, to Anthony in the service department and who ever valeted my car did a great job ad were extremely helpful and polite. It is the first service I have had carried out at Specialist Car Tring, I will be back
Long wait to be seen by service desk on arrival.
Good service as always. Had a tyre replaced and had to remind the dealer of the price quoted during my MOT, the initial price quoted and the price initially invoiced on the day was £50 more.
Thought the service was great, and the video was unexpected but gives me good understanding why they have put advisories on certain parts.
Second time I have used this dealer. Excellent service both times
I was able to book the service in at an early date. The service was carried out promptly. The car was returned nicely cleaned.The staff were all friendly and efficient.
Seen at very short notice. New tyre in stock. Dealt with very professionally. Worked on Katie in business area whilst waiting. Car even washed. Could not have expected more!
Everything went very well and to time.
Extremely helpful staff meant service request was booked easily. No problems with the service . All very smooth from start to finish.
Everything was done on time
Good standard of customer care as always
Simply great service on all fronts from the Team
The lady sales person was great she guided me to the car I needed, looked through the BMW stock list found the right car, we did the test drive, she was very professional.
The whole process was explained very well so easy to understand.
Mark Wilson was very helpful from the initial test drive request, to ordering the car and arranging delivery with a colleague of his. Fantastic service from everyone at Tring BMW and all done with a smile!!!
Most impressive salesman. Not at all pushy. Very friendly and technically able. Essentially, however, the car sells itself!
They went out of their way to bring forward delivery. Located type and colour of car required.
Good purchase experience but took longer to sort paperwork and get the car delivered than I would have hoped. If Amazon can do next day delivery for an item costing a tenner, BMW should be able to do it for a £64k car.
Everything was perfect
Very good service from Mark Brimmel always.
I have dealt with the sales representative, Mark Wilson, for this car and my previous one. He understood my needs and was well aware that I was considering an A-Class. He anticipated my wishes and arranged a car from stock which I purchased.
Everything was done to ensure I not only got the vehicle I wanted and needed but also, the speed, efficiency and attention I received from the salesman was excellent.
Outstanding treatment from the Specialist Cars sales person; Mr Mark Wilson
Unfortunately the car suffered a flat battery within a couple of days of delivery hence the call to your emergency services. Other than that one cannot find fault with the salesman and his efforts to resolve issue
Staff where friendly and welcoming.
Friendly and attentive staff made me feel a valued customer
Open and helpful staff.
Because I feel confident that I am being given a good deal and very good service.
Excellent service by Mark Wilson - met all our needs
Mark was very helpful and not pushy at all, gave us the information quickly and was very efficient with replying to our questions and emails.
The collection of my car was far from smooth as the first car I ordered got damaged as part of the PDI and another car was order from the factory however, the dealer was prompt, honest and brilliant at turning this situation around into a great exper