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All the work was completed in very good time.
Made welcome by staff members but always room for improvement.
Slick and smooth operation
the work completed on the car was very goodand Tring offered to pick up and drop off my car,However Tring BMW did not pick the car up on the day as expected and had to be reminded to pick it up.and the communication to hand the car back was poor
painless experience, pleasant waiting conditions, drinks available, car cleaned saving me my weekend job !
Not satisfied at all.... Serviced car ad had other work to do 3 days later and then went to service again !!!
My car was picked up from my workplace and returned as requested at the end of the day. I was kept up to date with what had been done and it was returned fully valeted.
Very friendly, efficient staff. Work done expeditiously and to my satisfaction.
See aboveMy car was also booked to be cleaned at the end of the MOT however although the sides of the car were cleaned the top was not and the bonnet had finger marks on it. The inside did no look like it had been touched.
Technician came out with me on a road test - to point out fault (no middle man, dealt with the person who was going to do the work)
it was an oil service. There was also some warranty work done on the steering column.There was nothing about the experience for me to be 'very satisfied' about. My car was not cleaned on return (I'm sure you folks used to do this).
They keep in touch with you via text or call. Very accommodating with either taking car to Tring or will pick up for the day. Also can arrange for a loan vehicle. All in all there is a very pleasant atmosphere at the showroom.
Service experience was ok, but I was expecting certain checks to be done which I'm now sure were carried out (including Satnav update, brakes, tyres).
Prompt service, helpful staff, good value
Good service - efficient + trusted. Convenient service options. Price is generally reasonable.
Car in for a service as service due light showing. Met two members of staff who seemed hassled/impatient,informed that the car would not be serviced as not yet due,and by then service pack would not then cover as would be timed out/ mileage exceeded.
Gearbox whine very prominent and acknowledged by technician. Car booked in for 3 days for Tring to liaise with BMW HQ. 11am day 1 call to say all fixed; needless to say whine still present. Very disappointed, now booked in with Sytner High Wycombe.
Attitude of initial service adviser.
I was told the car would be in for 90 minutes whilst I waited. The car was finished and washed and back to me inside 90 minutes. Good wifi in the waiting area was also a bonus.
Only reason for not being completely satisfied is that I was charged a much higher fee than originally quoted. When I returned to question this after finding the original quote it was put right. However I felt that the system used should keep quotes.
Unsatisfactory service the service department
As explained above.
Very satisfied with the service.
I don't really have any problems in that I have a relatively new BMW - but the 'overhead' cameras were not working and that was sorted out for me. In the past I have had problems with other BMW's all of which were dealt with to my full satisfaction.
Satisfied all expectations
I had hoped / expected the car would come back valeted given the premium brand and service BMW supposedly stands for.
Communication over delays etc - was very poor and wrong information given.
The actual service was fine but the process of booking was not good.I booked in and request my car to be collected. The booking was lost and they did not show up on the day. I had to re-book and on that day I had to chase them as they were late.
Max was really good through at the process as was Megan who took payment
The Service was itself was fine. But 2 points annoyed me & let themselves down.1. The 'Valet' after Service was not done.2.I went to collect my car after being told it was ready but kept waiting over an 1hr until I complained & "they lost me" !!
A Same as above
Did everything I asked although the noisy heavy boot lid close was a GT problem which was a bit disappointing from a BMW.
Could have been faster
Honest and helpful staff who treat the customer with respect
I had booked the car in for service well in advance but the service was not completed on the day.
The service is slipping at thsi garage.
I have been a customer of Specialist Cars since they took on the BMW franchise in Tring. I have always been well looked after what ever the problem. The facilities for visitors are first class.
Outcome was great, process for keeping me updated and asking me to pay for fault that was not a fault was poor.However staff always polite and professional, even though staff shortages meant I was not informed at the right times
Can't really think how it could be improved - hence completely satisfied
Two weeks after the service the engine cooling light came on. Your service department tell me that they don't check the fluid level on this function. This seems to be very strange! A part ordered at the service under warranty still has not arrived!!
Please see previous answer.
The staff was unable to work the issue. They did not know what was wrong with the car but refused to experiment. They wanted to change a part, charge us for parts and labor; when their guess was incorrect continue guessing and charging.
Because I was completely satisfied.
All work completed in time as agreed and car valet cleaned
No estimation as to how much it was going to cost before doing the service
See above with my experience at specialist cars cow roast.
Professional, helpful and accommodate customers needs in general but did have to wait a few weeks longer than anticipated, probably because service so busy
The car was not ready when i arrived after being told it was. I waited 2 hours to get my car ready to drive home.
The salesman and reception staff were very professional and helpful.
Please see first comment.
Constantly told 'between 10-20mins' until something was ready; only for it to be 'another 10 minutes' for over an hour.My car keys left on the windscreen of my car in the main forecourt when everything was ready. Connected drive still not working.
As above - I thought the service department appeared to be a shambles - perhaps understaffed and perhaps a "new computer system" had not been at all well introduced..?
On collecting my car was asked did I know where my car was parked.Gave my keys and a copy of the invoice. (car on a service contract.)When I reached home I found papers in the back regard rework to the convertible top,No discussion about the car
Sent reminder for service due
Couldn't have asked for more
After my 3rd attempt within a month of getting the issue fixed it's finally sorted. So happy now
The car came in as a result of a recall by BMW. It transpired that one of the two items needed (the heat shield) was not available in stock and could not be fitted.Three weeks later, I am still waiting for notification that the part is now in stock.
I called them on 11th August and again on 14th to say I needed a new alloy and could they order one so there wasn't a delay on the 15th. No one did so one had to be ordered on 15th and I didn't get car back until 16th. This could have been avoided.
Last service I was kept a well informed , but I had to rush to get to the garage before the end of the day to swap the loan car . My car was cleaned nicely, but the boot was left as it was.
The only thing I would comment on is the price I was quoted wasn't not what I paid but more I was disappointed with this after wanting to take out the service pack at the time I was talked out of it and it would of now been cheaper
See above points. With regards point 3) I was even told when collecting the car that the car was "nice and clean". I am unclear of the disconnect between the cleaning team and the customer service team to not realize it had been missed
Service carried out while I waitedCar washed
BMW to home & back chauffeured service. Car completed within required timescale & under warranty.
I don't think they listened to me
All work executed correctly on this occasion
It was a brake fluid service so nothing really to comment on. They did wash my car despite the pouring rain!!
Usually they are good but we have an ongoing issue about play in the steering. This has not been resolved to my satisfaction.
The receptionist looks after you and the service is perfect. As a disabled person the only thing I would ask is that technicians remember two things. Firstly to not adjust the drivers seat and secondly to park the car back in the disabled space
unable to achieve problem solving
Everyone I spoke with was knowledgeable and extremely helpful
The car was brought in for a system message showing the RDC failure and that tyre pressure could not be monitored but the car was ok to continue its journey. This problem continues to occur not fixed despite two tyres having been replaced
Because they still could not fix the weather widgets which i used to like have displayed on my main menu, and bmw say its an issue they looking into, worked fine untill i renewed my subscription on the app
Car came back with oily marks on the drivers door and three of the alloy wheels
Everything happened as it should.Especially liked the video report
took out an insurance for dents to door panels took the car in and there was confusion on the claim on both parties the matter was dealt with but only after a rather heated exchange would have expected better after the money I spent
no reason not to be satisfied
Everyone is polite and you are always kept informed on what is being done or needed to be done with the car.
Last 12 years we were given a very personalised service by Mr. David Holy whose Customer Intimacy was excellent. This time we did not feel the same. Product Leadership and Operational Excellence are not the only criteria for Customer Satisfaction!
As above. As someone who has used you for well over 10 years and recently bought the first new 760 from the dealership, maybe some kind of discount could be applied for future services.
Very good customer service
Good and timely service and resolved warranty items
The fault with the ABS/DSC etc has reoccurred since service was done.
There was no-one qualified to work on the problem the car was booked in for. A second appointment was required at another branch.
I have used your garage previously so I assumed, incorrectly that you would know this was a lease car. There is paperwork in the car that confirms this. I was not able to respond to phone calls as I was away with work and this delayed my repair.
With regards to the work undertaken, a plastic cover in the engine was left loose which caused a rattle sound. My husband fixed this rather than bringing back to BMW. It would have been better for this not to have been loose and a double check made.
Fault still remains
Car was fixed in under 24 hours and the valeting was excellent.
As above. I liked the video of their initial investigation of the problem. It's very clean and nice in the dealership and I didn't have to wait.
When colleagues are esconsed in discussing price it takes far too long keeping the customer waiting
Second BMW on the bounce we have bought from same dealer and same salesman. Understood our position and requirements. Kept us in mind and offered suitable deals when they became available. straight down the line and easy to deal with ????
Smiley and relaxed staff, full of knowledge and no hard sell!!
Because there were no hitches at all
All aspects of the procedure went very smoothly due to the professionalism of BMW staff.
A bright,open sales area with decent coffee and facilities.A painless buying experience.
Same comments as above. Much better service at BMW than I received at Aldi, Mercedes or Jaguar, hence me buying a BMW.
As before Mark took us through the whole process from changing the personal number to handing over the vehicle
Literally zero complaints. Team made it easy and kept me in the loop at all times.
I didn't have enough time to go through all major features of the car. I was happy that the BMW centre understood my needs to change vehicle and that made everything that was possible to give me the car of my dreams in a way that I could afford it.
We were kept up to date at every stage
The whole process was professional and left us feeling special
As ever, everything went smoothly from the order to delivery and even the private number plate change. Seamless.
Gerry Lane was extremely helpful and I loved the video that he sent me when my car had arrived, it was such a personal touch. From the time I purchased my car to receiving it, it was only 2 weeks. They had the exact car I wanted in stock.
Now in my 4th new BMW, although the sales experience was good, once I had my car for less than a week and went back to report two issues, the promised contact has not occurred after a week.
Again, timely responses and maintaining contact throughout
Sales process with Jason and Gary was excellent. I would have preferred to collect my car from an under cover location to check it over rather than in the car park. Internal valeting and final preparation could be improved.
Given sufficient information and time to decide
It only took 3 days between purchase and picking up the car. Excellent service all the way through.
As above, Jason was also very attentive and knowledgeable
The sales representative, Mark Hooton, provided a professional and instructive service during the purchase & delivery of our (first) BMW, We have had new cars for the last 30 years and this was the most pleasant experience..
Everyone very helpful with purchase and not rushing for sale but did not see the pitfalls of the sat nav. Staff good in arranging number plate change and collection.
I was always made to feel special & welcomed by Gerry Lane and Nikki the receptionist. I also had the opportunity of having a tea or a coffee whenever I visited your store which is great.
The lady sales person was great she guided me to the car I needed, looked through the BMW stock list found the right car, we did the test drive, she was very professional.
The whole process was explained very well so easy to understand.
Mark Wilson was very helpful from the initial test drive request, to ordering the car and arranging delivery with a colleague of his. Fantastic service from everyone at Tring BMW and all done with a smile!!!
Most impressive salesman. Not at all pushy. Very friendly and technically able. Essentially, however, the car sells itself!
They went out of their way to bring forward delivery. Located type and colour of car required.
Good purchase experience but took longer to sort paperwork and get the car delivered than I would have hoped. If Amazon can do next day delivery for an item costing a tenner, BMW should be able to do it for a £64k car.