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I asked for the (recently detailed and ceramic coated) car not to be cleaned, it was and is now covered is swirls. Not impressed at all!
Pleasant helpful staff.
Mark is a fantastic salesman. He listens, spends time & doesnt push sales or extras unless needed. Ive bought cars from him over 10 years and will continue to do so
Good communication from the service team on day of service
Car all serviced and kept informed
The work that was required was as a result of work not satisfactorily completed at a recent previous service..Frustrating not to be able to deal with the same service person throughout, therefore requiring repeated explanations to uninformed persons
Professional, helpful and friendly team
Very good service,excellent staff
Service was good but slow
Everything carried out to my satisfaction and kept me informed of timescales.
Car was Mot'd and serviced whilst I waited. Happy with the service.
Satisfaction fulfilled my expectations.
Nothing else I could have asked for
Team really happy - their estimates on time are sometimes over optimistic, but they do then keep you in the loop.
The level of service received is good.
Did everything that was asked
Excellent customer service provided by the service team at Tring
Service experience is good. Focus on more competitive costing will be good. BMW maintenance costing might need to be more competitive with similar competitors
On my current experience Completely dissatisfied
I got a report on the checks carried out on the car which included the wheels and suspension checking out OK. But, I am experiencing a bit of a rocking sensation when I hit pot-holes or speed bumps, which suggest the suspension may need tightening.
It is always a pleasant experience, the staff always make you feel appreciated and the quality of the work done is second to none!
I want to take a moment and express my gratitude for the great customer service I received from ROSIE HUSSEY (Service Administrator) The whole experience was as pleasant.
The team went the extra mile to make sure I was taking care of regarding transportation home and efficient communication regarding the update on my car
No delay in being seen. All dealer IT worked fine
Excellent experience at this dealership.
The car was returned clean and your staff were so helpful when I told them of a problem I had with the car on leaving. They took the car back in and corrected the fault while I waited.
Really helpful staff. I was able to work there whilst my car was being serviced.
As per comments above
Staff are always very helpful and prompt. Work carried out to a high standard and I am always kept informed.
Very friendly and helpful
done everything that was required
Wrong part was ordered, so had to return following day.
Made appointment to wait for car while servicing and MOT. Arrived there and was not aware that I will wait for car, also not take into account service that would be required in March 2018, despite me receiving a text to tell service is due
Problem quickly solved
Great service1 star less as was quoted for new tyres, which was really not the best price
The works has been carried out well and the flexibility in the return of the courtesy car in this very bad weather was appreciated
MoT done efficiently, needed a replacement tyre. A shame I had to take car away to get this done, and have to return for retest, which was done very efficiently. Your tyre cost £243, I paid £180. Why do you charge so much?
As a family we all drive BMW cars and always have them serviced at Tring.We have visited many BMW centres and found this Tring showroom to be the best in terms of staff and interior.
Car came back nice and clean
Reg Number for the car on your paper work is shown as OV65ZKF. This was transferred to 451D when I purchased the car in November 2016. I was told that it was due for an airbag recall. It transpired that this was for my previous series 3.3!
the fault was not correctly fixed the firat time !
Was treated well on the day but 30 minutes before the service I was told that the car I had requested one month before so I could carry out my day's activities was not available . I therefore missed an important meeting due to this
I was unimpressed to see two separate items on the proposed work schedule which shouldn't have been included, as the work would have to be done as part of other items listed. I also had to ask for a discount which should be automatic on an older car.
I rang BMW emergency service who told me that they would ring Sepcialist Cars direct to tell them I was bringing the car across. They were not expecting me when I arrived, but were able to fit my car into their schedule and resolve the problem.
As always the best
The MOT certificate has been issued with errors or omissions. When inquired about it I was told that nothing could be done because it was a computer error.
Normally I would suggest 5stars, but on this occiaision I recieved a very small manual car as a temp, to replace my M6 Grand Coupe, so I refrained from using it except to get to and from Tring. The problem was that my car was kept in for 5 days.
Happy with vehicle safety recall process and friendly service adviser. I got my car cleaned too which is a welcome bonus. On a minor point there was very little customer parking available at this venue.
It was a joke.You kept the car for three days when it was booked for just one.A catalogue of errors and mistake and even when I picked the car up two days later than originally planned,I have run out of space but call me and I'll tell you how bad it
Efficient, friendly and kept me informed
I was satisfied as I was dealt with quickly when entering the shop and the service was done in a very Efficent time and done to the highest level it needed, and added the extra bonus of cleaning my car to a high level.
Service Indicator not reset. Told have to come back a month later to get brake service done (under warranty) due to strict BMW rules. The letter matter clearly is a BMK UK matter not the Dealerships fault.
This time, everything went very well, car was picked up, serviced and returned swiftly and efficiently. No hassle, just a pleasant experience.
very speedy and excellent reception area and free coffee!!
Someone forgot to hover the inside of my boot whilst cleaning my car. How do I know they forgot to tighten my wheel nuts too?
I had to do a lot of the chasing up regarding updates to the repairs. It wouldve been preferable if the team at Tring kept me informed rather than having to chase them.
Everything completed as required and the car cleaned!
You are given detailed information and especially impressed with the video showing your car.
Friendly staff, easy to arrange a service.
Service carried out, communicated any problems
The process took too long, and there was a painful evening when we couldnt have a loan car because my wife still has her Singapore driving license. And 500 quid for a replacement latch is too expensive.
Service advisors are not proactive in solving customer problems and short staffed judging by how hard they are to reach. Three stars is generous but I give this as once engaged senior management were very fast moving and secured a very good outcome.
See above. Everyone was helpful cant fault that
the car was kept over night for a clean, because the car was busy. I was not all satisfied with the inside clean of the car.
People good but delay in receiving costing list - needed to chase Max
Dropped the car off. Informed of progress. Car available at agreed time. No fuss, no issues.
Excellent dealer communication and their actions.
Able to schedule the work quickly and carried it out efficiently.
Was happy with the "while you wait" service, as the courtesy cars weren't available.
On checked-in the cost quoted was circa £400. On check-out the bill was £651 which was a shock! On challenge the service assistant consulted the service manager and the bill was reduced to £399. This seems sharp practice as I could have paid the bill
always been pleased no complaints
When giving advice on extra items needed on a service, a quote would be helpful so as to prevent surprises when it comes to paying!
See email,will take my business elsewhere and tell my friends.
Nothing to complain about
Efficient and service felt personal.
Excellent customer service, kept well informed and up to date with where my car was, very happy with turn around time and how friendly the staff are at specialist cars tring, very happy with the final product
second time i have been here and it was seamless
Everything was trouble free.
No issues at all!
Very good service
No complaints at all
Gerry Lane at Specialist Cars Tring really couldnt have done more to help us.
Nick Turner made the delivery experience a special one.
Jason is a great guy to do business with
Our salesman was professional friendly and gave us all the information we needed
First class connection with JasonJason supplies right car at right price Efficient adminFun experienceGreat hand overs
Somewhere between Very and Fairly Satisfied - Specialist Cars did make me feel as though I was a "punter", rather than a returning Customer about to spend a lot of money - and they could/should have done more to help me through the BMW FS mire
Environment was ideal for a family and very welcoming
Excellent service provided by Jason Tack. Quick and efficient. Cannot wish for more.
Staff always helpful
Made to feel special...me specially the great reveal and a bouquet of flowers and a bow