Specialist Cars Tring Star Rating
Sales
20 comments from 54 reviews
Service
58 comments from 168 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I was left wait waiting in the showroom at lot longer than anticipated."
"I had to wait nearly a year for my manual leather holder to be replaced. This annoyed me some what."
"Everything at the dealership is fine."
"It was not the best experience i have had."
"The booking was arranged as needed, all work completed to the usual high standard and good information on progress."
"The experience at the dealership was poor on this occasion."
"always very helpfull"
"Excellent customer service"
"As usual, I was impressed with the professionalism and efficiency displayed at Specialist Cars Tring. However, I did not give 5 stars because when I questioned the price they had forgotten that I get a discount for having a car over four years old."
"The prices are way to high when they service my car."
"Very expensive, very good at picking up the car and returning."
"Service was great but the cost so much higher than it should be, I may haveto go elswhere in future"
"Helpful service, identified problem during service, ordered part and emailed me when available."
"They did not diagnose one of the problems I had."
"the service is not very good i only go there because they are local.. they are very difficult to get hold of ."
"I had an issue over the amount of time it took to arrange for my winter tyres to be changed over, but I am very happy with the way that the issue was dealt with."
"The staff were excellent, but I had to re- visit to get work completed."
"Normal good service"
"Helpful, offering refreshments, adequate seating area to wait."
"The text reminder is good. The service was excellent."
"The service was good as it always is."
"I was awaiting a call from the dealer which never happened. There was no courtesy car offered when the part had to be ordered in."
"The inside of the vehicle could have been cleaned better"
"Very good and prompt service throughout and I was kept updated whilst waiting for the MOT to be completed"
"Very helpful."
"i am completely happy"
"Very helpful"
"They were unable to tell me what the problem was with my Diesel Particulate filter when I brought the car in for service"
"Happy"
"The service is very good and I would like to make a special mention to David for his fantastic service."
"I was kept informed of the progress while waiting at the dealership via a screen."
"Overall, I'm very pleased with the service from Specialist Cars."
"They could not tell me if they fixed the automatic wipers They have also scratch the windscreen all over. and then told me they did not do it"
"excellent service and staff attitude"
"It was ok"
"Cannot fault any member of staff"
"Whole experience was very good. Service Advisor was very good. I was just a little surprised that oil had not been topped up to Max mark."
"excellent facilities for anyone waiting"
"Person serving me was busy and abrupt.I felt demeaned."
"Only 3 stars 'cos I feel that the problem with 2 more parking sensors did not go wrong within less than 48 hoiurs and less than 100 miles."
"It would have been much easier if warranty was more flexible."
"There's only one thing that I've got to take it back for."
"O asked advice about the compatibility of IPhone 5 to the bluetooth system. He was very polite and explained it was not compatible but to me that wasn't satisfactory."
"It has been a very good experience so far. Friendly, welcoming. My car went in for rear brake pads and some warranty work, it was good the parts had been pre ordered so no waiting for parts."
"there was a well recorded list of complaints following this visit which were set out in an email to the dealership and thses have been addressed by the service manager to my satisfaction. i believe this was a one off problem."
"Car returned with one of rear parking sensors missing"
"they were polite the seating area was comfortouble"
"The work should be started streight away on the while you wait option"
"We've made 3 visits but they haven't resolved the problem yet, though they did try very hard."
"they were good and carried out the repairs quickly"
"Both occasions I was over charged , I was charged for a repair that was not carried out. This is not something I would expect from a BMW dealership. Never received a written explanation."
"Always very quick and good value service."
"Very efficient and kept me updated."
"Every body is really nice but they do not interact quickly enough."
"impressed with the good clean and wash."
"The person at the service desk was rude and aggressive no call back."
"I thought the staff were polite and courteous."
"Reason for service was electronics fault in key system also indicated warning lights coming on each time car was started or turned off oil levels . All fluids were to be checked but oil level washer fluid level warnings appeared again."
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"Gary at the dealership was very attentive and helpful in finding the perfect car."
"Good advice from Mark who looked after me"
"Everyone was very professional but also very helpfull. We had our children 8 and 6 with us and your staff were very accomodating allowing us to focus on buying the car."
"The salesman was friendly, well informed and keen to comply with my needs. The car arrived after only 3 weeks, which was a tremendous bonus."
"100 satisfied with specialist cars Tring"
"Great experience"
"very helpful and friendly,made to feel very welcome by the receptionist. Steven Gonzalez made the whole experience of buying a BMW enjoyable From first meeting to the handover."
"Very good dealer and excellent customer service."
"Motobility sales person Mark made the experience excellent. I think that you should use him to train your staff and how to empathise with a disabled person and their needs."
"Seal and protect documents not provided on delivery still not recived."
"Very satisfied with the buying process"
"Level of customer service received from initial enquiry to car handover has been exemplary."
"Given my comments in question 1, the sales associate Mr Steven Gonzalez was brilliant. He managed my expectations, frustrations and disappointments very professionally indeed and is an asset to Specialist Cars."
"Gerry Lane, the sales exec was very helpful and knowledgeable. He did his best to arrange test drives of cars as close to our spec as possible, was very patient and good humoured, and not at all pushy."
"Mark the salesman, very friendly, professional and efficient"
"So helpful, Steven Gonzales was brilliant, he kept me informed, explained everything as though he had world for me."
"It is difficult to see how Gerry and the Specialist Cars team could have been anymore helpful, flexible and reassuring Outstanding service"
"Very Good. Mark Wilson couldn't have helped me more."
"Excellent service staying late on a Friday to enable collection of the car was particularly appreciated."
"i dealt with Mark Wilson in May 2012 and he has been a pleasure to deal with again with my latest purchase. He kept me up to date with delivery times and showed me round the car on collection. i'm sure we'll have more contact with future purchase."