Specialist Cars Tring Star Rating
Sales
14 comments from 41 reviews
Service
34 comments from 123 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The car is warranted for 2.5 years but because there was a problem and there was some discussion about this when it should have been straightforward. They eventually agreed to pay it under warranty."
"Very helpful lady in the service dept"
"turbo fault was not identified at first visit a second visit was needed"
"they were very goodon the day"
"car was collected from home and returned earlier than expected washed and cleaned inside and out and a healthcheck had been carried ou in addition to repair"
"I have already sent a detailed statement directly to the dealer and to BMW UK"
"i am happy with the service"
"Collection, service and return all worked perfectly to schedule. Very accommodating and helpful service."
"Unexpectedly charged for providing estimates for parts fitting especially as estimate for one part had been provided previously, so part number should be held on records ."
"Really helpful, David in service was brilliant and kept me up to date."
"Car has been in 4 time to rectify a fault that was there since I bought it. I don't believe the car was well prepared"
"Did not put correct pressure in the tyres."
"Very professional and courteous"
"Everytime I call they never return my calls and I had to have my vehicle in twice and pay twice for the same work."
"Very Good"
"Fast and friendly, schedules were kept to and my waiting time was minimal."
"I was very happy with the dealership calling BMW to get some of the price of the part knocked off when the steering failed ,"
"1 hour to diagnose a blocked filter in windscreen washer reservoir, but it was actually the pump that was faulty"
"I found the cost a terrible shock."
"I drive out of my way to go to the Tring. Dealership. It is not too large and the service is as I would expect. I don t feel 'lost in the system' as I do in some of the larger dealers."
"v polite and helpful"
"As they have not yet cured the problem, not completely satisfied"
"My overall experience dealing with the dealership was very good. The Customer Manager I dealt with Richard Rothenbaugh was very helpful and did as much as he could under the circumstances. A very professional approach by him the rest of his team"
"The car was serviced within the timescale promised. All the staff were polite and pleasant and had a positive we're pleased to see you attitude."
"Always offer a good service and return the car in pristine condition"
"When I collected the car after the service the front tyre was completely flat, not reassured about their competence"
"It was absolutely brilliant."
"The work done was done in a satisfactory way. I was impressed that my dissatisfaction was noticed and dealt with very quickly ."
"First class service"
"All staff always helpful"
"reaons already given in previous box. They were very polite but said there was nothing they could do."
"Always satisfied with the service provided by this garage"
"The work was not completed on the first visit."
"see opposite"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Paintwork had marks and scratches"
"Good dealership. Special promotion day wasn't strictly true, otherwise pretty good"
"Ordered in November and delivered late April it's a long time to wait Distributor and contact experience was very goo, courteous, attentive and welcoming."
"On handover there was a blemish stain in the paint on the boot and water stains on the high gloss door trims"
"Excellent experience. Sales process was smooth Change to new sales person was was handled well. Very good presentation of the car when picking up. Overall excellent communications."
"Highly satisfactory"
"Our whole experience was fanastic at Tring. Jamie in particular was brilliant,helpful and thoughtful.It was a really nice place to buy a car and relaxing with no hassle at all. we would buy another car from them, but not yet"
"Very pleased"
"Great service, great people."
"Jerry the salesman was extremely helpful and diligent. If he said he would call me on a certain day then I could guarantee I would get a call."
"Would like to mention Jason Osbourne who went the extra mile"
"Perfect"
"2nd purchase from this dealership. Kept up to date with the progress of my purchase and delivery"
"Dan handled one or two challoenges with a high degree of professionalism"