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I spoke to the used cars manager about my experience and concern. He gave the distinct impression of, that's the way it is. I have also called BMW head office to complain and they advised Tring would call me to discuss. They have not called.
Jason Tack and the team always make us (me my family) welcome. Hence always willing to drive 75 miles to receive that service
Undertook all the work required. Car wasn't cleaned inside which would have allowed me to rate it higher
Booking process was smooth, collection and delivery service was perfect. Unable to resolve two minor warranty issues sadly.
New brakes work, rattle gone
I would have given completely satisfied but I found a plastic piece of one seat broken off after service which was not replaced/fixed which I would like sorted but have no time to arrange a visit
Very helpful staff. I had to change my appointment and there was plenty of availability. When I arrived some extra recall work had to be done but I could work in the waiting area.
Overall very pleased with the service and MOT rating.
The staff are extremely helpful.
Professional, friendly and efficient service. Excellent customer service.
The vehicle has a service package on it but then everything it needs checking is not covered
The comms were poor and I felt I had to chase to get any updates
Great service. Picked up car and dropped it back the same day
Service was fine. Car valetting afterwards was below usual good standard.
Fixed all problems
As explained above + once again they needed the car for 2 days, I was advised that as I had a hire car my service was not a priority
Car completed and valeted to satisfaction
Professional service, and advised on other things without being pushy about it.
I had one call to update me on my car progress then nothing. I had to call several times and even then received conflicting information. Being told my car would not be ready that day (at 6pm) was not helpful.
Car had an MOT needed a new battery but garage didn't have one in stock
Staff were friendly and helpful. Disappointed my car wasn't washed and cleaned as promised as part of service. I was asked on day and confirmed I'd like it washed, but it was dirty at pickup.
No car wash - equipment frozen!
Excellent servie but you are expensive!
Would have been nice to have had a courtesy car or collection / delivery service offered.
Good that MOT could be done whilst I waited. Car wasn't cleaned fully inside though, boot had not been cleaned at all
Happily addressed a minor question alongside the service.
I was notified of action required and why and it was dealt with satisfactorily.
Waiting three weeks for a curtesy car seems standard?
Service adviser didn't return calls as promised
I was looked after and the car had the service it needed. My attention was brought to the two rear tyres that were on 3. I checked this out with the tyre specialist who reported them to be on 4.They check them for me every two thousand miles.
Kept updated and made to to feel very welcome. Marc Sanchez helped choose order and arrange winter tyres and then arrange storage. Nothing was too much trouble. Everyone was so helpful. Usually I hate going to the garage, now it's a pleasure ??
car service and car wash were very satisfactory
The lead time for the service was far too long to get a car available.
Good customer support
Please see my answer above.
Appalling diagnosis indeed misdiagnosis. A couldn't care attitude and 100 pounds for a somple investigation which independent garages do for free. Very expensive service. Independent garages better value
Only in to change a headlamp bulb. Could have been quicker
Carried out everything to expectation.
we were well treated by all staff we were in contact with and the salesman was particularly helpful
Pricing. Should be able to change oil and three filters for less than 350 pounds.
Car serviced as promised. Even collected and delivered my car. Price as promised
see above re-assuring safety check
Lengthy wait when delivering my car for the service and when I picked it up, it had not been washed even though I was told it would be done when I handed the car in for service.
Service was carried out promptly
servicet expensive for what was done
Very good at explaining service requirements and onboard system message.
delay due to wrong part being ordered/delivered
Had to go their twice
I had to drive the car away with the intermittent fault after I'd been assured it had been fixed.
Quick service with prompt advice on what I should do (I was 200 miles from home when I visited and had an alert on my dash) and kept up to date with progress of my car being fixed.
Again very good service
Always gd service
Video sound was poor and virtually unintelligible. It was too fast and seemed perfunctory. A good and useful idea turned into a bad experience. I advise you do it right or you don't do it!
The Service Adviser was helpful and polite
Friendly helpful staff
Bought this car for my wife who prefers to drive with camera assistance. On the BMW app that part relating to PDC it showed cameras which gave the impression that they are included. So we on advice removed the camera from our optional list.
The sales team at Specialist cars were excellent, Jason Tack was extremely helpful.
Easy to do business with, plus I got a really cracking deal on my X3.
good knowegable salsman
Excellent service but the parcel shelf was missing when we collected it. There was also no cleaning pack as there has been previously
As previously stated,this is due to the care Mark Wilson takes of his customers.
They were, as ever, on top of their game and tried to make the best of a manufacturer/dealer relationship which has become all about "producer" and not very much about "customer".
Jason Tack was very patience and experienced and explained in details of the documents of purchase of the car and on delivery day before one sign them. Everything went smoothly without any problem.
Everything was explained to me in detail and also came out to the car and set it up for me so I understood.
Its always a good feeling when you get your new car, its a bonus when its a BMW. Everytime i been here i was made to feel special.
From knowledge of car, to delivery, approximate waiting time to every question asked, we were answered.
When the salesperson offers to come in on their day off because its more convenient for you, the customer you know youve got their undivided attention.
Good customer service.
A lack of refreshments.
Very high quality and importantly low-pressure salesman
Very helpful. I was kept informed of the date the car would be ready . When I collected my car I was not rushed & I was told if I was unsure of anything I could return any time .
Mark Wilson provided great service. Very friendly, good communication, loved the videos of the car when it came in.
After agreeing the purchase price of the car and even after paying the deposit, the BMW sales team advised they had made an error and said they had to recalculate which meant the price of the car and hence the finance payments increased.