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ABOUT SPECIALIST CARS TRING.

Find out more about what we do and our team.

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Clive James

Finance Director
  • Department Accounts

Peter Jukes

General Sales Manager
  • Department BMW Sales

Steven Gonzalez

New Car Manager
  • Department BMW Sales

Gary Goodricke

BMW Loyalty Manager
  • Department BMW Sales

John Mullarkey

Business Manager
  • Department BMW Sales

Nikki Chetty

MW Showroom Host

Jason Tack

Retail Sales Consultant
  • Department BMW Sales

Ashley Nugent

Retail Sales Consultant
  • Department BMW Sales

Mark Brimmell

Retail Sales Consultant
  • Department BMW Sales

Martyn Holmes

CRM & Product Specialist
  • Department BMW Sales

Gerry Lane

Retail Sales Consultant
  • Department BMW Sales

Zame Ahmed

Retail Sales Consultant
  • Department BMW Sales

Nick Turner

Retail Sales Consultant
  • Department BMW Sales

Bill Overington

Group Corporate Manager
  • Department Corporate

Steve Harper

Corporate Sales Manager
  • Department Corporate

Elayne Flitney

Service Reception Manager
  • Department Aftersales

Megan Minall

Service Administrator
  • Department Aftersales

Aaron Henry

Parts Manager
  • Department Aftersales

James Thiel

Aftersales Genius
  • Department BMW Sales

Akbar Karawalli

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

delay due to wrong part being ordered/delivered

Service

Had to go their twice

Service

Again very good service

Service

Quick service with prompt advice on what I should do (I was 200 miles from home when I visited and had an alert on my dash) and kept up to date with progress of my car being fixed.

Service

Very prompt

Service

I had to drive the car away with the intermittent fault after I'd been assured it had been fixed.

Service

Video sound was poor and virtually unintelligible. It was too fast and seemed perfunctory. A good and useful idea turned into a bad experience. I advise you do it right or you don't do it!

Service

The Service Adviser was helpful and polite

Service

Always gd service

Service

Dealt with service quickly and efficiently. Big improvement on last time I went to them when their service department was a complete shambles. They had lots of staff changes and it showed.

Service

Poor communication. Delays. The result however was fine.

Service

Good but misunderstanding over wait time while service was done. It was booked as a while-I-wait. So I thought.

Service

be more pro-active about finding the waiting customers in reception...

Service

Fantastic customer first service and flexibility demonstrated by Nathan Lynch and team

Service

Efficient and friendly environment

Service

The process was completed with no problems,also letting me know the details of the work verbally on collection

Service

The only slight criticism I have is that the supplementary documentation was not fully completed. That said, the work docket was comprehensive and helpful in the detail it provided.

Service

Service done on time and at agreed price.

Service

A good job done

Service

Flawless service

Service

Dealt with my recent servicing in an efficient , trimeous and courteous way

Service

The service and the resolution of other problems were carried out very efficiently.

Service

Work seems to have been done well but the online video sent afterwards was inaudible!

Service

All work done OK but I had to wait an extra day to get the car back because of a shortage of drivers.

Service

Responsive

Service

My car was picked up and taken to the service centre by Karl one of the drvers who always picks my vehicle up and he is a credit to your company

Service

Immaculate car clean and was a sent a video of my car once service completed

Service

I thought I needed new tyres, and these were ordered in advance. Only reservation is that I noted that the screen washers had lost power, and this has not been attended to, and they are now worse.

Service

Would have been completely satisfied if the car pick-up and delivery was not cancelled as I was out of range. This should have been known before offering.

Service

I had requested the car to be washed but in parts it was still dirty when I received it back. Just the final detail missing so not really a complaint but the detail matters

Service

Good experience

Service

My car was picked up and dropped back to me which was an excellent service. However the tyre pressure sensor alerted as soon as I got in the car after receiving it and I needed to take it to a garage to reset it myself! My car was supposed to be va

Service

As above very good service

Service

good service

Service

Pre-assessed repairs were not completed and agreed contact channel was not used. Car was returned unfinished even though parts were received within the time frame of my holiday. I now need to return to the dealership, losing a half day of work.

Service

£700 to replace one headlight unit is plainly excessive

Service

As usual Specialist Cars service was quick, efficient and delivered without any fuss.

Service

I brought the car in for a new tyre and having been told, prior to booking in, that it would take about half an hour, said I would wait. Having taken it in, an hour and a half later I still did not have the car back.

Service

My only comment is that when dropping off & collecting my car it usually takes 15+ mins being invited to sit & talk with one of the Service receptionists.

Service

I always enter a very dull and unfriendly atmosphere where no one says hello nor greets you I have brought this up every time I have been Yet nothing has changed

Service

See above.

Service

Service professional and to time

Service

No tyres for car. Had to wait a day. Car in at 0900 on Day 1 and not available to be collected until 1200 next day. Had to chase for progress report and was called back 1hr after leaving message as service team on a Saturday are " only two of us"

Service

Good communication and hire car provided.

Service

Service staff very friendly and efficient.

Service

Poor communications, pricing not competitive (e.g. tyres) and a lack of trust.

Service

A very efficient service.

Service

no problems changed all my locks after key theft very quickly

Service

Always get a great service from BMW when my car is in for service

Service

The ongoing issue with the I-drive controller has still not been resolved. When the service advisor telephoned and said the I-drive controller, my response was that this had already been carried out in an attempt to resolve the issue.

Service

I asked for the tyre pressures to be checked, but this did not happen.

Service

Fast, efficient, polite service. Able to work while I waited for the service to be done.

Service

Very good service nice surroundings and polite staff

Service

A very friendly and professional service. Full explanations given of work needed and carried out. They make you feel like a valued customer.

Service

See above

Service

All was very well handled, but tyre pressure settings weren't complete when I drove off. I reset them, so ok

Service

Pick up good video good customer service clear

Service

No one amazed me or went above and beyond. The cleaning of the vehicle had been cursory when it used to be exceptional.

Service

Assed MOT, cleaned car

Service

Not completely satisfied as I was not given a courtesy car and had to be for 2 days with a hire car

Service

Excellent all round service

Service

Problem not resolved , and no one seems to have a clue !

Service

All good

Service

The service was carried out efficiently but the price quoted for replacement tyres was significantly higher than I was able to secure from Halfords where I actually bought the tyres.

Service

Excellent staff at dealership

Service

As before, delays picking up the car marred an otherwise satisfactory service. Collection slot was confirmed the day before as 08:45 - 09:15. In the event, the car was not collected until nearly 10:00. I had to call for updates - no texts from you.

Service

quick, polite, efficient

Service

The staff went beyond my expectations.

Service

Good customer service.

Sales

A lack of refreshments.

Sales

Very helpful. I was kept informed of the date the car would be ready . When I collected my car I was not rushed & I was told if I was unsure of anything I could return any time .

Sales

Very high quality and importantly low-pressure salesman

Sales

After agreeing the purchase price of the car and even after paying the deposit, the BMW sales team advised they had made an error and said they had to recalculate which meant the price of the car and hence the finance payments increased.

Sales

Mark Wilson provided great service. Very friendly, good communication, loved the videos of the car when it came in.

Sales

Always welcoming on arrival at centre. Knowledgeable, highly capable sales guy - Nick Turner - with exactly the appropriate approach for me. Very efficient arrangement of test drives, speedy location of ideal spec car and a very good deal.

Sales

Everything went smoothly and i was out of there within an hour.

Sales

Nice friendly helpful people and in particular Gerry Lane

Sales

Everything went very smoothly, the staff at BMW were always available and courteous

Sales

Efficient, Helpful,Professional - easy to contact

Sales

Excellent salesman and nothing too much trouble

Sales

Just unfortunate the length of delivery to the dealer

Sales

Everything was fine and Jamie Page is a very nice, helpful chap.

Sales

I was shown all the different controls of the car and didn't feel rushed by Mark at all

Sales

Felt I'd got a good deal.

Sales

Excellent service from sales executive Martyn Holmes whom we have dealt with previously

Sales

Very easy purchase, salesman professional and not pushy

Sales

Gary Allan my Salesman was lovely, couldn't do enough for me

Sales

well looked after by Jason

Sales

Helpful and friendly staff who took care to deal with our special requirements.

Sales

Very professional and friendly

Sales

My sales assistant at Tring, Mr James Thiel was professional and knowledgeable throughout the couple of weeks from my first visit to collection of the car I purchased.