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delay due to wrong part being ordered/delivered
Had to go their twice
Again very good service
Quick service with prompt advice on what I should do (I was 200 miles from home when I visited and had an alert on my dash) and kept up to date with progress of my car being fixed.
I had to drive the car away with the intermittent fault after I'd been assured it had been fixed.
Video sound was poor and virtually unintelligible. It was too fast and seemed perfunctory. A good and useful idea turned into a bad experience. I advise you do it right or you don't do it!
The Service Adviser was helpful and polite
Always gd service
Dealt with service quickly and efficiently. Big improvement on last time I went to them when their service department was a complete shambles. They had lots of staff changes and it showed.
Poor communication. Delays. The result however was fine.
Good but misunderstanding over wait time while service was done. It was booked as a while-I-wait. So I thought.
be more pro-active about finding the waiting customers in reception...
Fantastic customer first service and flexibility demonstrated by Nathan Lynch and team
Efficient and friendly environment
The process was completed with no problems,also letting me know the details of the work verbally on collection
The only slight criticism I have is that the supplementary documentation was not fully completed. That said, the work docket was comprehensive and helpful in the detail it provided.
Service done on time and at agreed price.
A good job done
Dealt with my recent servicing in an efficient , trimeous and courteous way
The service and the resolution of other problems were carried out very efficiently.
Work seems to have been done well but the online video sent afterwards was inaudible!
All work done OK but I had to wait an extra day to get the car back because of a shortage of drivers.
My car was picked up and taken to the service centre by Karl one of the drvers who always picks my vehicle up and he is a credit to your company
Immaculate car clean and was a sent a video of my car once service completed
I thought I needed new tyres, and these were ordered in advance. Only reservation is that I noted that the screen washers had lost power, and this has not been attended to, and they are now worse.
Would have been completely satisfied if the car pick-up and delivery was not cancelled as I was out of range. This should have been known before offering.
I had requested the car to be washed but in parts it was still dirty when I received it back. Just the final detail missing so not really a complaint but the detail matters
My car was picked up and dropped back to me which was an excellent service. However the tyre pressure sensor alerted as soon as I got in the car after receiving it and I needed to take it to a garage to reset it myself! My car was supposed to be va
As above very good service
Pre-assessed repairs were not completed and agreed contact channel was not used. Car was returned unfinished even though parts were received within the time frame of my holiday. I now need to return to the dealership, losing a half day of work.
£700 to replace one headlight unit is plainly excessive
As usual Specialist Cars service was quick, efficient and delivered without any fuss.
I brought the car in for a new tyre and having been told, prior to booking in, that it would take about half an hour, said I would wait. Having taken it in, an hour and a half later I still did not have the car back.
My only comment is that when dropping off & collecting my car it usually takes 15+ mins being invited to sit & talk with one of the Service receptionists.
I always enter a very dull and unfriendly atmosphere where no one says hello nor greets you I have brought this up every time I have been Yet nothing has changed
Service professional and to time
No tyres for car. Had to wait a day. Car in at 0900 on Day 1 and not available to be collected until 1200 next day. Had to chase for progress report and was called back 1hr after leaving message as service team on a Saturday are " only two of us"
Good communication and hire car provided.
Service staff very friendly and efficient.
Poor communications, pricing not competitive (e.g. tyres) and a lack of trust.
A very efficient service.
no problems changed all my locks after key theft very quickly
Always get a great service from BMW when my car is in for service
The ongoing issue with the I-drive controller has still not been resolved. When the service advisor telephoned and said the I-drive controller, my response was that this had already been carried out in an attempt to resolve the issue.
I asked for the tyre pressures to be checked, but this did not happen.
Fast, efficient, polite service. Able to work while I waited for the service to be done.
Very good service nice surroundings and polite staff
A very friendly and professional service. Full explanations given of work needed and carried out. They make you feel like a valued customer.
All was very well handled, but tyre pressure settings weren't complete when I drove off. I reset them, so ok
Pick up good video good customer service clear
No one amazed me or went above and beyond. The cleaning of the vehicle had been cursory when it used to be exceptional.
Assed MOT, cleaned car
Not completely satisfied as I was not given a courtesy car and had to be for 2 days with a hire car
Excellent all round service
Problem not resolved , and no one seems to have a clue !
The service was carried out efficiently but the price quoted for replacement tyres was significantly higher than I was able to secure from Halfords where I actually bought the tyres.
Excellent staff at dealership
As before, delays picking up the car marred an otherwise satisfactory service. Collection slot was confirmed the day before as 08:45 - 09:15. In the event, the car was not collected until nearly 10:00. I had to call for updates - no texts from you.
quick, polite, efficient
The staff went beyond my expectations.
Good customer service.
A lack of refreshments.
Very helpful. I was kept informed of the date the car would be ready . When I collected my car I was not rushed & I was told if I was unsure of anything I could return any time .
Very high quality and importantly low-pressure salesman
After agreeing the purchase price of the car and even after paying the deposit, the BMW sales team advised they had made an error and said they had to recalculate which meant the price of the car and hence the finance payments increased.
Mark Wilson provided great service. Very friendly, good communication, loved the videos of the car when it came in.
Always welcoming on arrival at centre. Knowledgeable, highly capable sales guy - Nick Turner - with exactly the appropriate approach for me. Very efficient arrangement of test drives, speedy location of ideal spec car and a very good deal.
Everything went smoothly and i was out of there within an hour.
Nice friendly helpful people and in particular Gerry Lane
Everything went very smoothly, the staff at BMW were always available and courteous
Efficient, Helpful,Professional - easy to contact
Excellent salesman and nothing too much trouble
Just unfortunate the length of delivery to the dealer
Everything was fine and Jamie Page is a very nice, helpful chap.
I was shown all the different controls of the car and didn't feel rushed by Mark at all
Felt I'd got a good deal.
Excellent service from sales executive Martyn Holmes whom we have dealt with previously
Very easy purchase, salesman professional and not pushy
Gary Allan my Salesman was lovely, couldn't do enough for me
well looked after by Jason
Helpful and friendly staff who took care to deal with our special requirements.
Very professional and friendly
My sales assistant at Tring, Mr James Thiel was professional and knowledgeable throughout the couple of weeks from my first visit to collection of the car I purchased.