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I've marked this down because over the course of 2 visits the problem that the car went in for has not been resolved. It is still to be resolved with (yet) another visit to the service dept. Various parts have been replaced, but the issue remains.
I complained about the car shaking after starting when cold. This has happened on a number of occasions. I asked for this to be looked into but it doesn't appear to have been done. The car still shakes sometimes when cold
I was satisfied, Iiked the people I dealt with and am pleased with the car but the whole experience was very similar to that experienced with dealerships for other marques.
As I said second time in but they are very nice and helpful
Only brake service and was dealt with speedily.
Although work was carried out and a financial contribution was made by BMW I am not convinced that the problem has been fully rectified.
Wrong requested parts was delivered twice. Rubber protector left undone.
My system had not been set properly, so after the service my car was still saying service required in August 2019. I noticed this on departure so I had to run back into the showroom to show my service rep who then in turn asked a technician to remedy
As already stated plus the personnel I spoke to were very friendly and effiicient
Very efficient and courteous company. Staff very helpful and always available and return calls
Service was good, kept informed of repairs and all great on that front. Gave fairly satisfied because I did ask to test drive an i8 - No one rang me back!
Reasonable wait time. Update on progress
BMW Tring staff were very friendly and helpful.
The service was just for the brake fluid change however due to small minor misunderstanding the engineers performed a full service which made me (customer wait one and half hours) They did not charged for the extra labour and or filters changed
Satisfied with the speed of service and communication on the day. However, have not had a response to a subsequent email regarding the availability of a replacement track rod that was highlighted as a service requirement.
reception staff very welcoming . once sale is complete the aftersales is poor
Very friendly and informed staff. Excellent customer care.
excellent service from Nathan. Communication at every step of the way, informative and knowledgable.
Ashley Nugent provided first class service
Gave me a full briefing of what to expect, with 3 timescales according to severity of new part(s) required. Also, the help received by their service rep. ( James Watt) was exemplary.
Once it gets booked in and done, all is well.
Car washing has gone downhill
The MOT and valet took a bit more thanh the 90 minutes which caused some of the other activities of the day to back up.
Shocking customer service, the team has no notion that their behaviour represents the BMW brand to the customer. First impressions really do count, my Tring experience was appalling (yet again!); argumentative staff with bad attitudes aplenty!!
Dealership forgot to update on-board computer on day of service and MOT. Had to return for this to be done a week later. Did not check this myself at the time.
After initially buying the vehicle noticed windscreen damage in line with drivers eyesight,ended up having to replace with my own insurance.recent probs with steering has now been resolved.probs with auto tailgate not resolved,but still been charged
The door to door service was excellent and made the service of my car very convenient
Unable to fix the issue, again. Staff all polite and friendly, work carried out under warranty with no arguments but at the end of the day, the issue still hasn't been resolved.
Know and trust the team there so its easy to do business
Everything went according to my expectations.
it feels as if you assume we as owners know as much about our BMW as you do, and I for one dont.
The service was carried out in good time and the people with whom I dealt were professional and approachable
See above. I had asked to be informed of what needed to be done as I needed the car the following day. As 6 in the evening I was told it would not be available due to their inability to download new software. No courtesy car was available.
Car was not ready after service on the time agreed then post service calls were not returned when promised until Megan ( Service ) became involved. DISSAPOINTED........
Took a long time waited as was told 60 minutes told car being washed when it wasn't over 90 minutes later had to ask someone to get my car and it wasn't washed
Prompt service with all work completed in a very timely manner to the standard required.
I had to call to book, the App didn't offer me any options for convenience such as collection/delivery. Once booked there is no feedback to either the car or the App so I had constant reminders that I needed to book despite having done so
No courtesy car, because there was something non-compliant with my driver's license, it would have been perfect otherwise. Apparently, the insurance on their side would have been too expensive! I pay under £400/annum for fully comprehensive insurance
As above. Clean and efficient with a human touch
Nathan in the Service department dealt with my issue. Nathan thought ahead of my visit and booked the courtesy car out for two days in case the work took extra time which it did. Nathan said that he would call to update me and he did. He is a asset.
All work completed to standard.
They were very helpful and accommodating, and the overall experience was excellent.
Very pleased with the result.
Matt was very helpful
They are always courteous and make me feel a valued customer despite my car now being 10 years old!
James Watt is the best person you have had on service since David Holly
Perfect experience but still waiting for a call back from the body shop to provide a quote to remove scratches on the bonnet and off side wing.
Sorted out my problem so far
Staff at Tring are excellent, courteous and knowledgeable.
I waited for the service to be completed and was able to get on with the rest of the day once it had been done.
minor ...minor point but when I called in the afternoon I was told my car was ready...I guess maybe I could have been texted when it was ready?
Overall good staff
Excellent centre- polite and courteous staff, nice environment and drinks! Very impressed.
Vehicle picked up as agreed. Invoice provided on vehicle return.
Simple issue identified and fixed
Helped and guided from beginning to end. BMW are amazing
Salesman kept me up to date through the process!
There were a few problems along the way, but overall a satisfactory outcome.
Once again Ashley Nugent our rep. This is my 3rd BMW and the last 2 have been via Ashley, and one of the main reasons we return. The service received was outstanding and I knew what was happening throughout the entire process. Love my car
Very polite, helpful and informative. Good communications.
sales consultant was excellent. He was very organised and kept me up to date at each step and answered my questions/replied to my emails quickly. Fantastic service.
My local dealership so easy and convenient to use. Friendly, attentive staff, who went great length to get it right with the car I wanted.
Ashley was very prompt, polite, courteous and helpful in all my interactions with him.
Everyone seemed nice and helpful
Love my new car and everything went to plan with the delivery.
Ashley Nugents professional and kind manner, knowledge of the car, and willingness to go the extra mile were superb
Outstanding service offered by your team,especially Ashley Nugent
Jason tack again makes the difference.