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All staff were friendly, professional and performed as I have been accustomed to. The car received its scheduled maintenance, was cleaned And returned to me on time as arranged.
See the answer above.
The service department have been very good, despite a lack of cooperation from used sales, which seems to have surprised them as well as me.
Excellent and professional service
Once again everything was done efficiently , professionally, and courteously. Thank you Gerry Lane.
As this was my car's 1st service, I was surprised there was no printed information on what had been carried out on the car. In the past, I have always been given a list & verbal feedback regarding oil change, brake pads, filters etc. Not this time.
Met all the criteria expected at a BMW franchise
Service was completed in time and ready for my collection.
Really look after the Customer.
Comfortable seating and atmosphere,,good coffee but had to wait longer than expected for the service work to be completed. Well priced compared to some other BMW dealerships.
As above - friendly helpful good service and price
Staff try to give complete satisfaction
From the sales point of view I was very satisfied with them. My second purchase from this dealership, the first experience was exceptional and exceeded expectations, so would have been difficult to improve on this again.
Car cleaned free of charge
Great garage with interesting and knowledgable people.
Jason Tack is helpful, friendly and professional.
Have always purchased my cars from Specialist cars and always get looked after well
I was in a hurry as had a hospital appointment.Everyone put themselves out to change tyre quickly.Well done.
The Service Advisor was helpful and very pleasant; everything was correctly noted (e.g. other things that needed looking at, over and above the maintenance service). Paperwork was done quickly. Nice environment (waiting areas, etc). Will use again
Knowledgeable service advisor
service staff explain all work undertaken
Thinking for the customer
As per question 1
Work is fine but it continues to be very frustrating to get through to servicing to make a booking.
Everything completed as expected and the bill was fair.
It was easy to book. When I arrived I was made very welcome and the facilities allowed me to work from the BMW site and be comfortable until my car was ready.
Very good service. The only issue for me is having to wait whilst the car is being serviced. The showroom is a fair distance from anything. A courtesy car would be going the extra mile instead of having to wait.
modern cars have so much technology these days that, in my opinion, each car should be configured for the customer at collection rather than pointed towards the website and told the DIY
I've had my car serviced at Tring a few times and had the car returned to me with a nail or screw in the tyre (on the day of service) once and this time the fan/blower which worked perfectly well prior to the service, did not work when returned.
I was kept informed of the progress of my service. The welcome is always friendly, personal and professional
Good - service always busy but staff friendly
Car was serviced and other warranty work carried out
Having a video showing the problem with the i drive system, it was not possible to share with the dealer as their IT system was not capable of, or allowed to download the file.
Met my expectations and communicated well. Its a shame their Stevenage branch couldn't do the same earlier in the year. I still haven't had a response to an email and telephone call since April
Having booked an mot for 12.30 I was initially told the car would not be ready until 4.30. When I said this was an unacceptable wait it was done straight away as it should have been
One slight hitch was that when I got into the car to drive home I got a menage that the tyre pressures were a little low. This should have been dealt with before the car was handed back
Despite the service being notified that I had a problem with a squeal from the rear brakes when I booked the car in and it being on the worksheet the technician assumed that replacing the front pad and discs would cure the problem. It did not.
Very quick - called when the car was ready as requested. Would have given 5 stars but dropping off the car was a bit clunky - also the boot of the car was not vacuumed
they did the job I asked for and did not overcharge. The estimated time was high but I was warned it may well be quicker which it was so I saved money!
Good attention to booking of service, and this appears to have been properly completed. Collection from home works well
Very professional - kept to time - nice coffee
Again great service The only reason hasn't been rated 4 stars is because of your insurance policy on loan cars I have a conviction from two years ago which meant i could not get a loan car from bmw as their insurance would not cover it.
Too many mistakes and poor issue resolution
Easy service no issues
I explained the problem (second visit) and was charged for a full diagnostic test when the fuel flap opening problem turned out to be a known BMW issue for hybrids.
Quite expensive I feel
Th eonly possible answer for a perfect service and customer handling
Complimentary valet, together with transport home & back & free drink while waiting make taking a car in for service a stress free experience.
I was given some incorrect information by one of your advisors about the validity of my service pack. This caused me unnecessary stress and worry until I had the position clarified by one of his colleagues.
Service and mot satisfactory but I had asked for tyre pressures to be checked.2 days later the warning sign appeared re low tyre pressure! No help re loan car - a manual and different model to my car
very stressful and felt like we were being deceived some thing i would not expect when your spending that sort of money seems to be more about figures than the customer ?
I've marked this down because over the course of 2 visits the problem that the car went in for has not been resolved. It is still to be resolved with (yet) another visit to the service dept. Various parts have been replaced, but the issue remains.
I complained about the car shaking after starting when cold. This has happened on a number of occasions. I asked for this to be looked into but it doesn't appear to have been done. The car still shakes sometimes when cold
As I said second time in but they are very nice and helpful
I was satisfied, Iiked the people I dealt with and am pleased with the car but the whole experience was very similar to that experienced with dealerships for other marques.
Only brake service and was dealt with speedily.
Efficient and friendly service. However, my car wasn't washed afterwards. This is a
Although work was carried out and a financial contribution was made by BMW I am not convinced that the problem has been fully rectified.
Wrong requested parts was delivered twice. Rubber protector left undone.
My system had not been set properly, so after the service my car was still saying service required in August 2019. I noticed this on departure so I had to run back into the showroom to show my service rep who then in turn asked a technician to remedy
As already stated plus the personnel I spoke to were very friendly and effiicient
Very efficient and courteous company. Staff very helpful and always available and return calls
Reasonable wait time. Update on progress
Service was good, kept informed of repairs and all great on that front. Gave fairly satisfied because I did ask to test drive an i8 - No one rang me back!
BMW Tring staff were very friendly and helpful.
Second car from specialist cars. That's say it all.
Gerry at Specialist Cars was very helpful, I managed to complete the whole of the purchase transaction remotely whilst on a trip in the USA
Our salesperson Jeffrey was very professional and knowledgable and anything he couldn't answer, he went out of his way to find out. He kept us informed of progress at all times with phone calls and videos. Being new to the sales team he was excellent
Gerry at Specialist Cars Tring is a true gent and ensured my satisfaction throughout the entire process. The personal videos of my car before pick-up were a great touch.
Good deal. Well looked after. Regular updates.
Excellent quick non-fussy service
Gerry Lane provided a first-class service.
The only issue was to do with the fitting of a cat 6 Tracker which my insurance company insisted upon. My first issue was why these items not fitted as standard as virtually every insurance company in the uk wants them. my 2nd the actual fitting.
Still waiting for delivery of my car because the insurance company needed a specific type of tracker fitted, and the garage did not have it in stock. its been over a week now since I made payment for the car and I still don't have it.
Steven and Matt were very helpful
Helped and guided from beginning to end. BMW are amazing