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My car was booked into the service dept for mot and warranty check/fix this was booked in months before and I was under the impression that all would be completed on single visit but after 2.30 hours of waiting to be told it would have to return agai
Professionally managed service. Didn't have to wait too long - time waiting was as previously advised. Useful to be able to see your service progress on the screen in the customer waiting area.
Listened to some questions I had and clearly had spent time to address these in addition to the service that the car had been booked in for.
Very good service from service contact
As above, service team were helpful
There is an unresolved problem. Need to contact again.
The collection, service and return to me were fine. Making the booking was a nightmare: in a client-facing organisation, why do you leave your phones ringing unanswered day after day?
The issue with my car was not solved, this is the second time the car has been to the dealership for this problem and on both occasion the car has been returned with the fault remaining unsolved.
Nothing to say really what use to be a stand apart service seems to have been lost. This is reflected in the fact that every time I deal with you I am speaking to different person who is often new. It's time to meet and possibly exceed expectations
they did the job required
Satisfied on second visit - replaced wrong reflector
See previous response re ease of contact with service dept.
Well updated throughout the process
Great, fast, friendly. Efficient
Service book not updated, scuffed alloy and not notified of the total cost of the work before I saw the bill - much more than I expected
He service received was very good. It's only tempered by the fact the product was unreliable. I shall always be concerned that BMW electronics are below standard which takes the polish off a premium car.
Your staff member was helpful and accommodating, but it was all a bit slow, and took some time - not necessarily his fault.
They did what they said they would do, I was in a courtesy car, all good.
Didn't seem to realise that I'd been s customer for 7 years when i checked the car in!
Technical competence and face to face contact with staff were good. Telephone contact was difficult at times and show some deterioration .
You haven't sorted the problem yet but the car is coming back in early January
The bmw engineers were given a challenging problem with my vehicle but they overcame this with help of bmw uk.
£270 quote per tyre. Kwik fit £600 all round. £179 alignment, kwik fit £79
did not received the service that i was waiting for. Contacted Tring BMW to have front wiper blades replaced, advised to turn up and they will do it for me; After discussion with a person from, i reckon services department, it was given me 3 options
After servicing some under bonnet shielding was not refitted correctly.
Specialist gave extra information which helped me through the service process
Repair service was prompt with a hire car replacement
A feeling that the dealer puts their interests first rather than the customer.
I would like to think the oil service was done properly. I do not think enough care was taken of my vehicles.
Car brought in for oil sensor failure. Advised collection would be later that day. Came to collect car to be told that the sensor was non-stock and car not ready. Should have checked the part was available before I left. Nobody rang before I arrived.
Efficient and friendly service
The service for the recall itself was fine
Faulty rear offside light bulb component identified while I waited in reception. Part supplied and fitted while I waited the following afternoon.
the work was done as quoted and quickly
As explained above.
Work undertaken as promised, also pleasant staff.
Did everything you said you would, on time and within my expectations
The service is always excellent.
Service poor - rarely answer the phone and I always have to chase To get updates
Fairly satisfied when it eventually got fixed. Still have a brake issue but don't have the time or energy to start the process again.
The car was collected on time, rectified under warranty and returned as promised
Poor experience in dealing with faults at service, despite requesting investigation several times
it took too long, car was not clean afterwards
As above. Although the repair didn't go completely smoothly, I was kept informed and everything possible was done to make the experience as painless and convenient as it could be
I didn't have to wait to book an appointment and you agreed to pick up my car and drop it back before an agreed time which you did and that was good.
You had to rearrange my wheel replacement as you failed to order in my wheels despite the appointment being booked nearly 2 weeks in advance. You seem to be using a remote booking team and it isn't working.
The warnings in the car seemed confused. It was very frustrating to discover another new cost and reason to have to take my car in.
Could not talk with the service department by phone - see above. Service and MOT was booked in over a month ago, but it took an extra day to get the job done due to needing two new tyres.
Problem still exists with BMW battery only 12 months old. breakdown yesterday again!
Car was not cleaned after the work, even though we had requested it to be. We spent quite a lot of money for the works too, the least I would expect is pick up a clean car.
Specialist car team members are polite and courteous and listen to their customers 4 star as they never wash car even after asking
Car supplied with no windscreen washers, droped back to the risk of a loan car as i had to get to work, collected car tried washers ok except next time i tried no washers ??, lifted bonnet to see feed pipe had not been fitted correctly, did it myself
I am conpletely satisfied
Because I'm happy with the service
Because I'm happy with the service
Friendly and professional. If mistakes occur they ate rectified quickly
Courteous, efficient service.
Didntvstamp my service book
My vehicle was booked in for a Health Check. I was happy with the service-good value for money but I felt the valet should have included cleaning the windows inside- it felt unfinished somehow.
Always look after the customer
My car went in with a message on the screen to check tyres, it was still there when I got in the car the next day so had to take it back to check. The car was supposedly being programmed all afternoon that was why it was late back, surely the screen
I was asked to pay for a visual check on my car even though it was having a free health check and a 32000 mile service. When I enquired what more I was getting I was told "check for rust under the car and chips on Alloys. Really! I refused. Read on.
Polite staff. Loan car of a good standard.
Certainl;y efficient and always informative the onloy downside being the inflated costs of thw works carried out
Very good and helpful staff when you can get to speak to them. Very frustrating that it takes so long to get through to them on the phone.
It's a nice environment if you have to wait. Staff are attentive. Everything was explained to me before the MOT and service. I trust these people to do a good job .
Great service, communication and very prompt pick up and delivery.
All off the above great service from tring was losing faith in bmw service after the experience I had with Watford
See the answer above.
All staff were friendly, professional and performed as I have been accustomed to. The car received its scheduled maintenance, was cleaned And returned to me on time as arranged.
The service department have been very good, despite a lack of cooperation from used sales, which seems to have surprised them as well as me.
Excellent and professional service
I always get good service when I am there.
Once again everything was done efficiently , professionally, and courteously. Thank you Gerry Lane.
As this was my car's 1st service, I was surprised there was no printed information on what had been carried out on the car. In the past, I have always been given a list & verbal feedback regarding oil change, brake pads, filters etc. Not this time.
Met all the criteria expected at a BMW franchise
Josh Code was extremely helpful at all stages with the transaction and purchase. Thanks Josh :-)
On the initial collection date, the car's bonnet was damaged. The dealer instructed his bodyshop to fit a new bonnet to the car. The dealer looked after me by making sure I was in a loan car whilst the car was being fixed to my satisfaction.
Good salesman very polite and respectful
Fantastic sales rep Zame Ahmed polite friendly understanding of my needs??
When buying my new car Gerry Lane was extremely helpful and was always ready to answer any queries I had before placing the order.