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Easy to book by phone, prompt attention when I arrived, appropriate Covid measures in place whilst I waited, coffee made for me, timings adhered to, and this just for an MOT. But it is why I will come back to you for a big service later this year.
All was excellent.
They are generally helpful.
Emma was a star. We had broken down 30 miles from home, my husband wheelchair bound. Emma booked us in and gave us a loan car same day. Car was fixed within 24 hours, no drama just excellent service.
there was no communication gap.. everything was well organised
I was kept informed of progress throughout the service.
From booking to service completion, no problems. Polite and well informed staff.
This time experience was very pleasant
Well organised and delivered service
All Works completed satisfactorily
Staff bent over backwards to help with our specific requirements. On this occasion in particular we needed a 4 wheel drive vehicle with a tow bar and we were delighted to have been provided with such a car. We are specially grateful to Josh Code.
Excellent customer service
It was done quickly and efficiently.
Nathan was really helpful throughout this repair sequence.
Excellent communications before, during and after service. Clear and thorough explanations. Excellent customer service.
Prompt, courteous, efficient - just as it should be.
Prompt and efficient customer service.
I needed a wing mirror replaced urngelty as we are off on holiday on sunday and they were so accommodating and helpful. I thought Id be hanging around for hours having been fitted in, but they had me turned round so quickly.
James was brilliant got everything sorted for us
Because I was completely satisfied
Good team - know their cars and their clients!
The staff were very polite, the service was quick and excellent, the service manager was very friendly and I particularly liked that he was clearly passionate as he was admiring my car with me, which is a nice touch!
Very responsive and delivered on time
James had a phenomenal manner about him! His customer care was exceptional, he kept me informed along the way and exceeded my expectations compared to my previous dealings with Barons in Watford. Well done to James and Specialist Cars, Tring!
Everything went smoothly.
Great service and staff
Happy no worries at all
Great experience from both sales and service teams
Their service, particularly under current circumstances, was exemplary. Everything was done on time and they kept me informed throughout the process
Well organised with regard to the covid situation.
Great all round service
The customer service chap tried very hard to keep costs as low as possible which I appreciated
Good communications I was contacted by email to book in my service which was nice and easy to do. I was then called on the day when my car was in service and advised as to the progress and then call when the car was ready for collection.
Happy the work was carried out correctly as described on time to the cost quoted
Polite staff, accomodating with courtesy car under difficult circumstances.
Apart from everything being done that was required, I was given more help on a software issue than I expected.
Staff were welcoming, friendly and professional. Work was completed as agreed and the car was returned fully cleaned and sanitised.
Despite the strange time's we find ourselves in, James Watt was very helpful and friendly whilst my car was being serviced
As a nice. I. I'm Kept in the loop with what's happening with my car Every AFP's fbis Gilly explained and quantified. .
a complex set of repairs caused the car to be off the road for a week although I advised the agent it wasn't urgent. James was extremely helpful keeping me updated and what the options were.
Well managed process
Questions answered quickly and professionally. Very nice team
Attentive staff who stayed in touch and communicated well. Recent COVID-19 restrictions were challenging for everyone but Specialist Cars had adapted well and I felt safe.
They did everything that was needed well, efficiently and politely
Knowledgeable, friendly and helpful people.
Not a service, replace driver's door mirror and a recall.
The service report is comprehensive and helpful.
Complete satisfaction with the service and attentive staff
Fantastic experience, felt valued as a customer, sales rep owned every issue until resolved. Very very good.
Well looked after. Clear markings on floor to guide the customer through the dealership safely due to the current conditions regarding covid.
Everything went well and exactly as expected. Staff were great and had good Covid 19 protection measures in place.
Suitable on site arrangements for Covid-19. In depth problem solving technique offered.
Carried out a recall, even though the car needed to be rebooked due to the fact I was waiting for the front pads and discs work to be undertaken.This was excellent customer service thank you.
Reece was extremely professional and lovely and polite
Kept informed all the way through and supported
Its simply 5 *
They were very understanding about any issues.
Excellent communication from Jason - kept in regular contact re the process, nothing was too much trouble.
Efficiency and communication
Excellent all round from start to finish
I was very satisfied Will always be going back there to buy my future cars
Gerry Lane went over and beyond to make sure I fully understand all the features of my new car
Very happy with the whole process.
All questions were invited, listened to well and answered comprehensively. There was always clear intent to please the customer and bespoke the service according to our every need. Very accommodating.
Smooth and seamless
Very easy to deal with and great personnel
Brilliant, Josh took me through everything and delivered the car exactly as promised
Josh Code and Mr Steven Gonzalez have gone out of their way to help us find the car that met our specifications.
The staff were knowledgeable and helpful
This is the second BMW I have purchased from Specialist Cars Tring in less than two years. I found the whole experience of buying a new BMW very relaxing and positive.
they kept me informed with everything that my order was going to be, even telling me that BMW informed them that they had stopped making this 5 series and my order would be for the face lifted 5 series so they went through new type of order.
I was given detailed information about the vehicle I was purchasing and was kept informed on the arrival of my vehicle