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They were very helpful and accommodating, and the overall experience was excellent.
They are always courteous and make me feel a valued customer despite my car now being 10 years old!
Matt was very helpful
Very pleased with the result.
James Watt is the best person you have had on service since David Holly
Perfect experience but still waiting for a call back from the body shop to provide a quote to remove scratches on the bonnet and off side wing.
Sorted out my problem so far
Staff at Tring are excellent, courteous and knowledgeable.
I waited for the service to be completed and was able to get on with the rest of the day once it had been done.
minor ...minor point but when I called in the afternoon I was told my car was ready...I guess maybe I could have been texted when it was ready?
Excellent centre- polite and courteous staff, nice environment and drinks! Very impressed.
Vehicle picked up as agreed. Invoice provided on vehicle return.
Simple issue identified and fixed
Nathan the service advisor was outstanding
The service is excellent.
The car was booked in at a time convenient to us, friendly and professional service. Liked the video of the mot advisory points. Car washed and vacuumed and pleasant surrounding to wait.
The service experience given by Jason Tack was very professional.
To be honest I'd waited over an hour for the car to be washed after waiting 2 1/2 hours in the waiting room just for a bulb to be changed. then to have sarcastic comment from one of your employs wasn't the best experience
Always had great service apart from this visit
Very well organised
It was just a check on work previously done as part of warranty but the car was washed and valeted.
Obliging to get MOT done at short notice. Extremely helpful and informative sales person
Prompt though I had to come twice.
I was not kept waiting when I checked my car in and it was completed on time. I was also kept informed by Max on progress.
I have had my car serviced at many BMW dealerships. This was is the best ever. I was treated really well, given somewhere quiet to work and provided with regular updates on progress of service. Honestly, this service was night and day in comparison
Booked in at short notice and carried out my work while waiting
They seem to have sorted out my Sat Nav problem.
MOT and Brake fluid change performed while I waited. Car in very good condition on return and all actions completed.
Nathan called me on 29th April to inform me about all work, needed service history (always serviced by BMW and service book in car) and he would get warranty claim processed asap. Then on 2nd May, Jonie called me asking the same thing. Then when coll
Attentive and good feedback even if I didn't like the cost of the new tyres!
Offered to clean the car but subsequently didn't bother. The car was dropped off on a Friday morning and left overnight before collecting on Saturday morning so they had plenty of time. Other commitments meant I couldn't wait for this to be addressed
I like the interactive video presentation for the health check.
Work efficiently carried out at a fair price
Everything happened as expected and communication was excellent.
Yet again they couldn't complete all the work. The car needs to go back in ALL day for software updates. Is the software that bad, or is the dealer not up to speed on IT?
Phoning to make a booking continues to be a problem
I waited for my car MOT and found the customer facilities excellent
Tried to charge us for wheel nuts being stuck on when car had only been with us for 4 months. Tried to charge us for brake pads when the onboard computer said they had 8000 miles left on them. Bullied into purchasing tyres as refusal to return car.
Everything I asked for was completed to my full satisfaction
Swift, comprehensive and kind!
The guy who collected and returned the car altered many of the settings, eg radio, heating, air-con, seats etc. The journey was 5 minutes! It took me days to adjust again. Why can't they leave things alone?
Only fairly, as just to change the brake fluid, plus look around was bloody expensive for £106!
Broke wing mirror glass while trying to replace bulb, which delayed vehicle return. didnt reset date for annual MOT had to return to get it reset which takes time to be seen.
Excellent customer service
Matt was very helpful and polite and reduced the overall cost of the work.
Again poor communication and neglected for the hours when I was trying get some clarification
Staff were nice, but my car wasn't washed. Sounds silly but I was asked if I wanted it to be washed so it was a disappointment when it wasn't.
Love my new car and everything went to plan with the delivery.
Outstanding service offered by your team,especially Ashley Nugent
Jason tack again makes the difference.
Jason Tack has done a great job supplying me with cars. 9 in 3 years.
Your sales consultant: Always courteous Thorough: During the sale and with handover Knew the product/Capitalised on test drive No pressure to purchase Sent video of my car pre collection (It was still to be delivered, at the time of my sales visit)
10 out of 10 for Mark Wilson can't fault the service I received from him. It did however take a month before any follow up contact from the dealership related to my purchase.
Helped us get to an answer we needed
I couldnt have asked for more. I spoke too a few garages prior too calling BMW and once I spoke to Jason it was very clear we w0uld be looked after by someone who knew what they were doing
Very well looked after much better than rival brands ie VW and Jaguar
Great salesman, Gary Allen, attentive but not pushy.
Would have liked to have had more time to go through controls, especially 'Park Assist' but that was down to us, arriving late in the day.
Good service, very straightforward and helpful.