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Waiting three weeks for a curtesy car seems standard?
I was notified of action required and why and it was dealt with satisfactorily.
Service adviser didn't return calls as promised
I was looked after and the car had the service it needed. My attention was brought to the two rear tyres that were on 3. I checked this out with the tyre specialist who reported them to be on 4.They check them for me every two thousand miles.
Kept updated and made to to feel very welcome. Marc Sanchez helped choose order and arrange winter tyres and then arrange storage. Nothing was too much trouble. Everyone was so helpful. Usually I hate going to the garage, now it's a pleasure ??
car service and car wash were very satisfactory
The lead time for the service was far too long to get a car available.
Good customer support
Appalling diagnosis indeed misdiagnosis. A couldn't care attitude and 100 pounds for a somple investigation which independent garages do for free. Very expensive service. Independent garages better value
Only in to change a headlamp bulb. Could have been quicker
Carried out everything to expectation.
Please see my answer above.
Pricing. Should be able to change oil and three filters for less than 350 pounds.
we were well treated by all staff we were in contact with and the salesman was particularly helpful
Car serviced as promised. Even collected and delivered my car. Price as promised
Lengthy wait when delivering my car for the service and when I picked it up, it had not been washed even though I was told it would be done when I handed the car in for service.
see above re-assuring safety check
Service was carried out promptly
servicet expensive for what was done
Very good at explaining service requirements and onboard system message.
delay due to wrong part being ordered/delivered
Had to go their twice
I had to drive the car away with the intermittent fault after I'd been assured it had been fixed.
Again very good service
Quick service with prompt advice on what I should do (I was 200 miles from home when I visited and had an alert on my dash) and kept up to date with progress of my car being fixed.
The Service Adviser was helpful and polite
Always gd service
Video sound was poor and virtually unintelligible. It was too fast and seemed perfunctory. A good and useful idea turned into a bad experience. I advise you do it right or you don't do it!
Dealt with service quickly and efficiently. Big improvement on last time I went to them when their service department was a complete shambles. They had lots of staff changes and it showed.
Poor communication. Delays. The result however was fine.
Good but misunderstanding over wait time while service was done. It was booked as a while-I-wait. So I thought.
be more pro-active about finding the waiting customers in reception...
Fantastic customer first service and flexibility demonstrated by Nathan Lynch and team
Efficient and friendly environment
Service done on time and at agreed price.
The only slight criticism I have is that the supplementary documentation was not fully completed. That said, the work docket was comprehensive and helpful in the detail it provided.
The process was completed with no problems,also letting me know the details of the work verbally on collection
A good job done
Dealt with my recent servicing in an efficient , trimeous and courteous way
Work seems to have been done well but the online video sent afterwards was inaudible!
The service and the resolution of other problems were carried out very efficiently.
My car was picked up and taken to the service centre by Karl one of the drvers who always picks my vehicle up and he is a credit to your company
All work done OK but I had to wait an extra day to get the car back because of a shortage of drivers.
I thought I needed new tyres, and these were ordered in advance. Only reservation is that I noted that the screen washers had lost power, and this has not been attended to, and they are now worse.
Immaculate car clean and was a sent a video of my car once service completed
Would have been completely satisfied if the car pick-up and delivery was not cancelled as I was out of range. This should have been known before offering.
I had requested the car to be washed but in parts it was still dirty when I received it back. Just the final detail missing so not really a complaint but the detail matters
As above very good service
My car was picked up and dropped back to me which was an excellent service. However the tyre pressure sensor alerted as soon as I got in the car after receiving it and I needed to take it to a garage to reset it myself! My car was supposed to be va
Pre-assessed repairs were not completed and agreed contact channel was not used. Car was returned unfinished even though parts were received within the time frame of my holiday. I now need to return to the dealership, losing a half day of work.
As previously stated,this is due to the care Mark Wilson takes of his customers.
They were, as ever, on top of their game and tried to make the best of a manufacturer/dealer relationship which has become all about "producer" and not very much about "customer".
Jason Tack was very patience and experienced and explained in details of the documents of purchase of the car and on delivery day before one sign them. Everything went smoothly without any problem.
Everything was explained to me in detail and also came out to the car and set it up for me so I understood.
From knowledge of car, to delivery, approximate waiting time to every question asked, we were answered.
Its always a good feeling when you get your new car, its a bonus when its a BMW. Everytime i been here i was made to feel special.
When the salesperson offers to come in on their day off because its more convenient for you, the customer you know youve got their undivided attention.
Good customer service.
Very high quality and importantly low-pressure salesman
A lack of refreshments.
Very helpful. I was kept informed of the date the car would be ready . When I collected my car I was not rushed & I was told if I was unsure of anything I could return any time .
After agreeing the purchase price of the car and even after paying the deposit, the BMW sales team advised they had made an error and said they had to recalculate which meant the price of the car and hence the finance payments increased.
Mark Wilson provided great service. Very friendly, good communication, loved the videos of the car when it came in.
Always welcoming on arrival at centre. Knowledgeable, highly capable sales guy - Nick Turner - with exactly the appropriate approach for me. Very efficient arrangement of test drives, speedy location of ideal spec car and a very good deal.
Everything went smoothly and i was out of there within an hour.
Nice friendly helpful people and in particular Gerry Lane
Everything went very smoothly, the staff at BMW were always available and courteous
Efficient, Helpful,Professional - easy to contact
Excellent salesman and nothing too much trouble
Just unfortunate the length of delivery to the dealer
Everything was fine and Jamie Page is a very nice, helpful chap.