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They did everything that I asked for and were helpful and courteous. A world of difference from the Audi dealer that I use for my other car.
Two of the tyres had nails in them which I told you about but the tyre pressures were not correct and this didn't get picked up or acted upon.
Not helped by the complete lack of parking available when we arrived to leave the car.
I have never experienced any problems and all queries fully answered fully.
Great staff.very helpful friendly
Everything was completed as scheduled.
Apart from a longish wait when booking the car in and struggling to find my car when picking it up, all was fine.
Email reminders before service, kept up to date during the service. Very thorough, good debriefing on vehicle collection.
Looked after extremely well and our rather dirty car came back looking like new.
Prompt and efficient
Because i'm completely satisfied
Very helpful, informative and cooperative
Class act again
Good service and friendly staff.
Whilst the staff were very courteous and welcoming, they were unable to identify the issues with the car I had asked them to look at
As always it is the honesty and and the personal care given by the BMW team
I had dealer installed Apple CarPlay after an order was messed up by the sales person at the time of purchase from Sytner, despite bringing this to Tring's attention, CarPlay was removed after an update leaving me to source my own solution.
Staff excellent and Would have given 4-5* had it not have been for below:- 1. On site Parking issues! I.e. no parking available 2. Contacting the garage by phone to make appointment - tried for 2 days to contact but no answer
Completed quickly and no issues since so I'm 100% happy.
Waited for my car on time as promised and washed
Invoiced for brake pads/discs, until I queried it. It was only that had been sent a workshop video of the works to be carried out the day before that I knew the work was not done. I had not, I would have been ripped off to the tune of £500/600
The car has various faults which have tried to be fixed but havent. The car came back dirty including a packet of cigarettes under the seat.
Just the way it was handle
Friendly, honest and very helpful staff.
I put my car in for it's service and as it's low mileage I can't help but feel a service was not carried out. Reason being is because I've not received a service report and my car is still saying it's due a service in 3000m
I have lost confidence but I have to go there because of extended warranty
Great service from Nick Turner
The service and collection was great, I was phoned and told my MOT was nearly due, would I like it done, I said yes and all OK, that said it should have been free, when I bought the car in July I Was told I could have a free MOT when due.
The service chap I saw was very helpful and knowledgeable. You don't always get that elsewhere
They were the only service centre near me able to book my car in for a MOT & end of warranty check within the 2 week time frame. Based on the service I received they will be my default service centre for my car as they were a joy to deal with.
1st time car services. Easy to arrange date of service and subsequent time for pick-up and drop off.
I spoke to the used cars manager about my experience and concern. He gave the distinct impression of, that's the way it is. I have also called BMW head office to complain and they advised Tring would call me to discuss. They have not called.
Jason Tack and the team always make us (me my family) welcome. Hence always willing to drive 75 miles to receive that service
Undertook all the work required. Car wasn't cleaned inside which would have allowed me to rate it higher
Booking process was smooth, collection and delivery service was perfect. Unable to resolve two minor warranty issues sadly.
New brakes work, rattle gone
I would have given completely satisfied but I found a plastic piece of one seat broken off after service which was not replaced/fixed which I would like sorted but have no time to arrange a visit
Very helpful staff. I had to change my appointment and there was plenty of availability. When I arrived some extra recall work had to be done but I could work in the waiting area.
Professional, friendly and efficient service. Excellent customer service.
Overall very pleased with the service and MOT rating.
The staff are extremely helpful.
The vehicle has a service package on it but then everything it needs checking is not covered
The comms were poor and I felt I had to chase to get any updates
Great service. Picked up car and dropped it back the same day
Service was fine. Car valetting afterwards was below usual good standard.
Fixed all problems
Car completed and valeted to satisfaction
As explained above + once again they needed the car for 2 days, I was advised that as I had a hire car my service was not a priority
Professional service, and advised on other things without being pushy about it.
I had one call to update me on my car progress then nothing. I had to call several times and even then received conflicting information. Being told my car would not be ready that day (at 6pm) was not helpful.
Car had an MOT needed a new battery but garage didn't have one in stock
No car wash - equipment frozen!
Staff were friendly and helpful. Disappointed my car wasn't washed and cleaned as promised as part of service. I was asked on day and confirmed I'd like it washed, but it was dirty at pickup.
Excellent servie but you are expensive!
Would have been nice to have had a courtesy car or collection / delivery service offered.
Good that MOT could be done whilst I waited. Car wasn't cleaned fully inside though, boot had not been cleaned at all
Happily addressed a minor question alongside the service.
Waiting three weeks for a curtesy car seems standard?
I was notified of action required and why and it was dealt with satisfactorily.
Service adviser didn't return calls as promised
I was looked after and the car had the service it needed. My attention was brought to the two rear tyres that were on 3. I checked this out with the tyre specialist who reported them to be on 4.They check them for me every two thousand miles.
Kept updated and made to to feel very welcome. Marc Sanchez helped choose order and arrange winter tyres and then arrange storage. Nothing was too much trouble. Everyone was so helpful. Usually I hate going to the garage, now it's a pleasure ??
car service and car wash were very satisfactory
The lead time for the service was far too long to get a car available.
Good customer support
Please see my answer above.
Only in to change a headlamp bulb. Could have been quicker
Carried out everything to expectation.
Appalling diagnosis indeed misdiagnosis. A couldn't care attitude and 100 pounds for a somple investigation which independent garages do for free. Very expensive service. Independent garages better value
we were well treated by all staff we were in contact with and the salesman was particularly helpful
Pricing. Should be able to change oil and three filters for less than 350 pounds.
Polite, pleasant staff who seem to know their business.
The whole process went very smoothly.
Appart from wrong tyre pressure set Have done a lot to put right poor ride quality
All went smoothly, politely & fairly.
Quick to respond to my inquiry. Good service was kept up to date the whole time. Everyone was helpful, friendly and professional.
I have had so many cars from Specialist Cars Tring and Mark Wilson's approach, customer service and understanding to my requirements is consistently flawless.
The salesman came to collect me from my house and drove me to dealership . Spent good time with me explaining car and setting up my phone contacts etc.
Personal service from Jason Tack ensured a smooth ride in every sense.
Bought this car for my wife who prefers to drive with camera assistance. On the BMW app that part relating to PDC it showed cameras which gave the impression that they are included. So we on advice removed the camera from our optional list.
Friendly helpful staff
The sales team at Specialist cars were excellent, Jason Tack was extremely helpful.
Easy to do business with, plus I got a really cracking deal on my X3.
good knowegable salsman
Excellent service but the parcel shelf was missing when we collected it. There was also no cleaning pack as there has been previously
As previously stated,this is due to the care Mark Wilson takes of his customers.
They were, as ever, on top of their game and tried to make the best of a manufacturer/dealer relationship which has become all about "producer" and not very much about "customer".
Jason Tack was very patience and experienced and explained in details of the documents of purchase of the car and on delivery day before one sign them. Everything went smoothly without any problem.
Everything was explained to me in detail and also came out to the car and set it up for me so I understood.
Its always a good feeling when you get your new car, its a bonus when its a BMW. Everytime i been here i was made to feel special.
From knowledge of car, to delivery, approximate waiting time to every question asked, we were answered.