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ABOUT SPECIALIST CARS TRING.

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Tim Verschoyle

Head of Business

Steven Gonzalez

New Car Sales Manager
  • Department BMW Sales

Jason Osborne

Used Car Sales Manager

John Mullarkey

Retail Manager
  • Department BMW Sales

Jason Tack

Retail Sales Consultant
  • Department BMW Sales

Conor Goodger

Retail Sales Consultant

Zame Ahmed

Retail Sales Consultant
  • Department BMW Sales

Gary Allan

Retail Sales Consultant

Jeffrey Durrant

Retail Sales Consultant

Gerry Lane

Retail Sales Consultant

Trevor Francis

Sales Progressor

Richard Roethenbaugh

Aftersales Manager

Aaron Henry

Parts Manager
  • Department Aftersales

Marc Sanchez

Parts Advisor

James Watt

Senior Service Advisor

Nathan Lynch

Service Advisor

Megan Minall

Service Administrator
  • Department Aftersales

Graham Pocock

Warranty Administrator

Barend Nortje

Warranty Administrator

Nick Giles

Senior Technician

Richard Walker

Technician

Chris Breese

Technician

Taylor Wells

Technician

Ashley Holmes

Technician

Chris Parker

Technician

Josh Smallcorn

Technician

Kishan Patel

Technician

Jason Orwin

Technician

Michael Large

Technician

Ritchie Winter

Tyre Technician

James Boyt

Apprentice

Daniel Stokes

Apprentice

Jake Brookes

Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was booked into the service dept for mot and warranty check/fix this was booked in months before and I was under the impression that all would be completed on single visit but after 2.30 hours of waiting to be told it would have to return agai

Service

Professionally managed service. Didn't have to wait too long - time waiting was as previously advised. Useful to be able to see your service progress on the screen in the customer waiting area.

Service

Listened to some questions I had and clearly had spent time to address these in addition to the service that the car had been booked in for.

Service

Very good service from service contact

Service

As above, service team were helpful

Service

There is an unresolved problem. Need to contact again.

Service

The collection, service and return to me were fine. Making the booking was a nightmare: in a client-facing organisation, why do you leave your phones ringing unanswered day after day?

Service

The issue with my car was not solved, this is the second time the car has been to the dealership for this problem and on both occasion the car has been returned with the fault remaining unsolved.

Service

Nothing to say really what use to be a stand apart service seems to have been lost. This is reflected in the fact that every time I deal with you I am speaking to different person who is often new. It's time to meet and possibly exceed expectations

Service

they did the job required

Service

As above

Service

Satisfied on second visit - replaced wrong reflector

Service

See previous response re ease of contact with service dept.

Service

See Q1

Service

Well updated throughout the process

Service

Great, fast, friendly. Efficient

Service

Service book not updated, scuffed alloy and not notified of the total cost of the work before I saw the bill - much more than I expected

Service

He service received was very good. It's only tempered by the fact the product was unreliable. I shall always be concerned that BMW electronics are below standard which takes the polish off a premium car.

Service

Your staff member was helpful and accommodating, but it was all a bit slow, and took some time - not necessarily his fault.

Service

They did what they said they would do, I was in a courtesy car, all good.

Service

Didn't seem to realise that I'd been s customer for 7 years when i checked the car in!

Service

Technical competence and face to face contact with staff were good. Telephone contact was difficult at times and show some deterioration .

Service

You haven't sorted the problem yet but the car is coming back in early January

Service

The bmw engineers were given a challenging problem with my vehicle but they overcame this with help of bmw uk.

Service

£270 quote per tyre. Kwik fit £600 all round. £179 alignment, kwik fit £79

Service

did not received the service that i was waiting for. Contacted Tring BMW to have front wiper blades replaced, advised to turn up and they will do it for me; After discussion with a person from, i reckon services department, it was given me 3 options

Service

After servicing some under bonnet shielding was not refitted correctly.

Service

Specialist gave extra information which helped me through the service process

Service

Repair service was prompt with a hire car replacement

Service

A feeling that the dealer puts their interests first rather than the customer.

Service

I would like to think the oil service was done properly. I do not think enough care was taken of my vehicles.

Service

Car brought in for oil sensor failure. Advised collection would be later that day. Came to collect car to be told that the sensor was non-stock and car not ready. Should have checked the part was available before I left. Nobody rang before I arrived.

Service

Efficient and friendly service

Service

The service for the recall itself was fine

Service

Faulty rear offside light bulb component identified while I waited in reception. Part supplied and fitted while I waited the following afternoon.

Service

the work was done as quoted and quickly

Service

As explained above.

Service

Work undertaken as promised, also pleasant staff.

Service

Did everything you said you would, on time and within my expectations

Service

The service is always excellent.

Service

Service poor - rarely answer the phone and I always have to chase To get updates

Service

Fairly satisfied when it eventually got fixed. Still have a brake issue but don't have the time or energy to start the process again.

Service

The car was collected on time, rectified under warranty and returned as promised

Service

Poor experience in dealing with faults at service, despite requesting investigation several times

Service

it took too long, car was not clean afterwards

Service

As above. Although the repair didn't go completely smoothly, I was kept informed and everything possible was done to make the experience as painless and convenient as it could be

Service

I didn't have to wait to book an appointment and you agreed to pick up my car and drop it back before an agreed time which you did and that was good.

Service

You had to rearrange my wheel replacement as you failed to order in my wheels despite the appointment being booked nearly 2 weeks in advance. You seem to be using a remote booking team and it isn't working.

Service

The warnings in the car seemed confused. It was very frustrating to discover another new cost and reason to have to take my car in.

Service

Could not talk with the service department by phone - see above. Service and MOT was booked in over a month ago, but it took an extra day to get the job done due to needing two new tyres.

Service

Problem still exists with BMW battery only 12 months old. breakdown yesterday again!

Service

Car was not cleaned after the work, even though we had requested it to be. We spent quite a lot of money for the works too, the least I would expect is pick up a clean car.

Service

Specialist car team members are polite and courteous and listen to their customers 4 star as they never wash car even after asking

Service

Car supplied with no windscreen washers, droped back to the risk of a loan car as i had to get to work, collected car tried washers ok except next time i tried no washers ??, lifted bonnet to see feed pipe had not been fitted correctly, did it myself

Service

I am conpletely satisfied

Service

Because I'm happy with the service

Service

Because I'm happy with the service

Service

Friendly and professional. If mistakes occur they ate rectified quickly

Service

Courteous, efficient service.

Service

Didntvstamp my service book

Service

My vehicle was booked in for a Health Check. I was happy with the service-good value for money but I felt the valet should have included cleaning the windows inside- it felt unfinished somehow.

Service

Always look after the customer

Service

My car went in with a message on the screen to check tyres, it was still there when I got in the car the next day so had to take it back to check. The car was supposedly being programmed all afternoon that was why it was late back, surely the screen

Service

I was asked to pay for a visual check on my car even though it was having a free health check and a 32000 mile service. When I enquired what more I was getting I was told "check for rust under the car and chips on Alloys. Really! I refused. Read on.

Service

Polite staff. Loan car of a good standard.

Service

Certainl;y efficient and always informative the onloy downside being the inflated costs of thw works carried out

Service

Very good and helpful staff when you can get to speak to them. Very frustrating that it takes so long to get through to them on the phone.

Service

It's a nice environment if you have to wait. Staff are attentive. Everything was explained to me before the MOT and service. I trust these people to do a good job .

Service

Great service, communication and very prompt pick up and delivery.

Service

All off the above great service from tring was losing faith in bmw service after the experience I had with Watford

Service

See the answer above.

Service

All staff were friendly, professional and performed as I have been accustomed to. The car received its scheduled maintenance, was cleaned And returned to me on time as arranged.

Service

The service department have been very good, despite a lack of cooperation from used sales, which seems to have surprised them as well as me.

Service

Excellent and professional service

Service

I always get good service when I am there.

Service

Once again everything was done efficiently , professionally, and courteously. Thank you Gerry Lane.

Service

As this was my car's 1st service, I was surprised there was no printed information on what had been carried out on the car. In the past, I have always been given a list & verbal feedback regarding oil change, brake pads, filters etc. Not this time.

Service

Met all the criteria expected at a BMW franchise

Service

Really look after the Customer.

Service

Service was completed in time and ready for my collection.

Service

As above - friendly helpful good service and price

Service

Comfortable seating and atmosphere,,good coffee but had to wait longer than expected for the service work to be completed. Well priced compared to some other BMW dealerships.

Service

Josh Code was extremely helpful at all stages with the transaction and purchase. Thanks Josh :-)

Sales

On the initial collection date, the car's bonnet was damaged. The dealer instructed his bodyshop to fit a new bonnet to the car. The dealer looked after me by making sure I was in a loan car whilst the car was being fixed to my satisfaction.

Sales

Good salesman very polite and respectful

Sales

Fantastic sales rep Zame Ahmed polite friendly understanding of my needs??

Sales

When buying my new car Gerry Lane was extremely helpful and was always ready to answer any queries I had before placing the order.