No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
My car was in for a recall - it took 9 weeks for the work to be done. I was told 24 hrs before the work was done i would not get the car back much before Xmas. Not good communication in BMW when I got the car back 24 hours later....
Slightly long wait while dropping the car off.
It was a product recall which proceeded although the car had previously been fixed for the specific fault as discovered by me well before the recall
I thought I needed new tyres, and these were ordered in advance. Only reservation is that I noted that the screen washers had lost power, and this has not been attended to, and they are now worse.
Immaculate car clean and was a sent a video of my car once service completed
Ushered to a nice waiting area before being seen promptly. Staff fully explained the work that would be done and the vehicle was ready well ahead of the expected time.
Would have been completely satisfied if the car pick-up and delivery was not cancelled as I was out of range. This should have been known before offering.
I had requested the car to be washed but in parts it was still dirty when I received it back. Just the final detail missing so not really a complaint but the detail matters
Had to return car to have service meter reset.
My car was picked up and dropped back to me which was an excellent service. However the tyre pressure sensor alerted as soon as I got in the car after receiving it and I needed to take it to a garage to reset it myself! My car was supposed to be va
As above very good service
Pre-assessed repairs were not completed and agreed contact channel was not used. Car was returned unfinished even though parts were received within the time frame of my holiday. I now need to return to the dealership, losing a half day of work.
£700 to replace one headlight unit is plainly excessive
As usual Specialist Cars service was quick, efficient and delivered without any fuss.
I brought the car in for a new tyre and having been told, prior to booking in, that it would take about half an hour, said I would wait. Having taken it in, an hour and a half later I still did not have the car back.
My only comment is that when dropping off & collecting my car it usually takes 15+ mins being invited to sit & talk with one of the Service receptionists.
It took 5 phone calls to even get the quotation for the work sent to me & it was only when I said I would go elsewhere that anyone followed it up.
the service due date has not been reset
Service professional and to time
I always enter a very dull and unfriendly atmosphere where no one says hello nor greets you I have brought this up every time I have been Yet nothing has changed
No tyres for car. Had to wait a day. Car in at 0900 on Day 1 and not available to be collected until 1200 next day. Had to chase for progress report and was called back 1hr after leaving message as service team on a Saturday are " only two of us"
Time taken was excessive and after getting the car back an inspection panel in the n/s wheel arch was not connected with a bolt missing. They must have seen this. It went for it's first MOT and they pointed out tyre wear because of low tyre pressure
Nothing I can think of that would have enhanced the experience. really very good.
Good communication and hire car provided.
Service staff very friendly and efficient.
Poor communications, pricing not competitive (e.g. tyres) and a lack of trust.
no problems changed all my locks after key theft very quickly
A very efficient service.
I asked for the tyre pressures to be checked, but this did not happen.
The ongoing issue with the I-drive controller has still not been resolved. When the service advisor telephoned and said the I-drive controller, my response was that this had already been carried out in an attempt to resolve the issue.
Always get a great service from BMW when my car is in for service
Fast, efficient, polite service. Able to work while I waited for the service to be done.
A very friendly and professional service. Full explanations given of work needed and carried out. They make you feel like a valued customer.
Very good service nice surroundings and polite staff
All was very well handled, but tyre pressure settings weren't complete when I drove off. I reset them, so ok
There wasnt a courtesy car available for another week. During the initial phone call to book the car in I came away feeling like the problem with the car was my fault.
Pick up good video good customer service clear
No one amazed me or went above and beyond. The cleaning of the vehicle had been cursory when it used to be exceptional.
All done in time and the additional items requested were examined and completed
Assed MOT, cleaned car
Not completely satisfied as I was not given a courtesy car and had to be for 2 days with a hire car
As above. Staff were excellent
Excellent all round service
Service on the whole was good. Let down by small detail - was asked if I would like my car washing, when got back to car it hadnt.
Problem not resolved , and no one seems to have a clue !
The service was carried out efficiently but the price quoted for replacement tyres was significantly higher than I was able to secure from Halfords where I actually bought the tyres.
Service is convenient and while you wait is available plus I can use the facilities to work
quick, polite, efficient
Excellent staff at dealership
As before, delays picking up the car marred an otherwise satisfactory service. Collection slot was confirmed the day before as 08:45 - 09:15. In the event, the car was not collected until nearly 10:00. I had to call for updates - no texts from you.
The staff went beyond my expectations.
This time it was only a software update - done quickly and kept up to date
Faults satisfactorily fixed, but a few phone calls required
It took months to get a number of items rectified after the purchase
Excellent,efficient, professional and friendly service demonstrated by all members of staff.This was my first experience of a BMW service,following the purchase a used BMW 3 series. On this evidence, I will certainly be using this dealership again.
advised I needed 2 tyres I gave the go ahead told later tyres not in stock. Delivery expected next day, wrong tyres delivered waited for correct tyres. Inspection of worn tyres showed obvious problem with wheel alignment. not advised of this
Service was efficiently conducted except that 2 tyres ordered in advance proved to be the wrong ones for my car (run-flats ordered instead of conventional). However a satisfactory alternative make was fitted and communication was good
Generally very good service, however some waiting time on arrival, also service person asked if I would like the car washed (I said yes) but it was not. Female courtesy driver who dropped me home and collected me was very friendly and helpful
Courtesy clean was not carried despite being told it was done
Carried out engine oil & filter mentioned, however engine oil still black as it was when the car came in for service. Engine/exhaust still intermittently noisy. Dash clicking noise and noisy wipers still present.
Did the job and when it overran, they credited me with a considerable sum against the cost of repair. Proper service. Didn't have to ask.
I had been in three times about the excess oil warning before now hopefully it has been resolved.
Arrived by 7.45am. To be picked up at 16.45pm; waited until 17.45pm. My car was water marked. Windows had not been touched. If they did not have time to clean why did they not say.
Service completed and car thoroughly cleaned within the time we agreed. Staff at BMW couldn't have been more helpful
Friendly atmosphere a treat
Its a good experience - no issues at all
Very pleased with the service and at very reasonable price.
The job is not complete. I am still waiting for a microfilter to be installed as 'they were out of stock' despite having been booked in for about two weeks before the appointment.Drivers seat was moved at every adjustment, what a pain!
Did everything on time
As usual, BMW standard at Specialist Cars with the commitment if something isn't right, it'll be taken care of.
The representative who dealt with me was on point, remained calm and professional at all times,I would give him 10 ,however still awaiting for the final outcome,which is in the process
Because the work requested was done efficiently
My service was completed on time. All actions and charges were fully explained.
Efficient, professional, courteous and great value. Only small gripe is time to answer phone in service dept.
The fault on my car was fixed with minimum fuss. However despite asking me if i wanted my car washed (i said yes please) - it wasn't done.
Car returned with engine warning light on, and a new tyre with pressure badly wrong. Repeatedly given return times that didn't happen, causing disruption for me.
I have been a customer with them for many years and always feel well looked after. I usually stay while the work is being done and it's all very comfortable.
Carried out the small service quickly and cleaned the car.
Very helpful and went out their way to sort out a problem that arose
Because we received rubbish service.
Didn't communicate when they said they would and I ended up having to call them for updates. Also took a day longer than had been advised
Good communication and service
Car was collected and returned , kept informed on the procedure.Much improvement on my last visit for a service.
The service/MOT was ok but it took a day longer than anticipated due to my car being damaged in the workshop and needing bodywork repair.
Technician unable to print an invoice when I picked up the car, and promised to send by email. However, nothing received by email or post.
List is too long to insert here. Please contact me if this survey is really being treated seriously.
Everything was done that I asked in the time expected
I dropped my car off for a service, picked up a courtesy car and was able to pick up my own car the following day. The whole process was smooth and easy enough.
Everything performed efficiently
Effiient collection and delivery service and perfect cleaning as well
Good friendly customer service
Easy to deal with, professional and courteous
Everything was very straight forward with a minimum of waiting time.
Please see my comments above. I was really made to feel that I was a valued customer.
It was only a small service but was efficiently done
The work done on the car was fine. I have one outstanding problem. When we bought our car in for a check up on 30 July two floor mats were removed from the car. I have asked if we could have them returned on a number of occasions.
Matt was very pleasant and help full,
Excellent salesman and nothing too much trouble
Just unfortunate the length of delivery to the dealer
Everything was fine and Jamie Page is a very nice, helpful chap.
I was shown all the different controls of the car and didn't feel rushed by Mark at all
Felt I'd got a good deal.
Excellent service from sales executive Martyn Holmes whom we have dealt with previously
Very easy purchase, salesman professional and not pushy
Gary Allan my Salesman was lovely, couldn't do enough for me
well looked after by Jason
Helpful and friendly staff who took care to deal with our special requirements.
Very professional and friendly
My sales assistant at Tring, Mr James Thiel was professional and knowledgeable throughout the couple of weeks from my first visit to collection of the car I purchased.
It was very easy. We booked a time for me to take delivery and I didn't have to wait. Jason went through the car in great detail, talking me through the controls and the systems, especially the iDrive which was new to me.
Helpful in updating and communicating with me throughout the purchase.
Delivery and purchase at the centre were so awesome as I got to see a show room vehicle and also test drove one.
Sales support in two outlets I visited were exceptional. I found the car I was looking for. I found the finance I could afford. And I got the car delivered in 10 days. Mark at Specialist cars Tring was exceptionally helpful.
Gerry Lane was, as usual, efficient, friendly and made us feel confident in our purchase.
I have been dealing with Mark Wilson at Specialist Cars- Tring for several years now and he has been absolutely amazing in securing me sensational deals for cars I never thought I'd been able to drive. He is a credit to Specialist Cars.
Always an excellent sales experience
Nick Turner did a great job!